Service Manager

A Service Manager in the bearing industry oversees the delivery and maintenance of services related to bearings, ensuring customer satisfaction, operational efficiency, and product reliability. Below are key roles, skills, and responsibilities typically associated with this position.

Roles and Responsibilities:
Customer Support & Relationship Management:

Maintain long-term relationships with customers to ensure service contracts are fulfilled.
Handle customer inquiries, complaints, and ensure timely resolutions.
Service Operations Management:

Plan and supervise maintenance and repair services for bearings and related equipment.
Ensure adherence to preventive maintenance schedules and troubleshoot complex issues.
Manage field service teams and monitor performance.
Technical Expertise & Training:

Provide technical support to customers and internal teams regarding product installation, troubleshooting, and upgrades.
Train service technicians and customers on the proper handling and maintenance of bearings.
Inventory and Spare Parts Management:

Coordinate with supply chain teams to maintain adequate stock of spare parts and accessories.
Forecast demand for replacement bearings and ensure availability.
Compliance & Safety:

Ensure compliance with industry standards (e.g., ISO 9001, safety protocols).
Monitor service activities to meet safety guidelines and company policies.
Sales & Business Development Support:

Assist sales teams by providing after-sales support and identifying new service opportunities.
Develop service contracts and proposals tailored to client needs.
Data Management & Reporting:

Analyze service data to identify trends and areas for improvement.
Provide periodic reports to management on service performance, costs, and KPIs.
Required Skills:
Technical knowledge of bearings, rotating equipment, and mechanical systems.
Leadership and team management to oversee service technicians and engineers.
Customer service orientation with excellent communication and problem-solving abilities.
Project management skills to manage timelines and service schedules efficiently.
Knowledge of ERP/CRM systems and field service management tools.