Consultant - Travel Sales (1-3 yrs)

Key Responsibilities :

Client Consultation :

- Engage with clients to understand their travel needs, preferences, and budget,providing expert advice and recommendations.

Itinerary Planning :

- Create comprehensive and customized travel itineraries, including flights, accommodations, transportation, tours, and activities.

Booking and Reservations :

- Handle all aspects of travel bookings, including flights, hotels, car rentals, and other travel-related services.

Customer Service :

- Provide exceptional customer service throughout the entire travel planning process, addressing any queries or concerns promptly and professionally.

Travel Documentation :

- Ensure clients have all necessary travel documents, including visas, passports, and travel insurance.

Budget Management :

- Assist clients in managing their travel budget, finding the best deals and offers available.

Market Knowledge :

- Stay updated with the latest travel trends, destinations, and industry regulations to provide informed recommendations.

Problem Resolution :

- Handle any travel-related issues or emergencies that may arise, providing effective solutions to ensure client satisfaction.

Sales and Upselling :

- Identify opportunities to upsell travel products and services, contributing to the company's revenue growth.

Job Requirements

Qualifications

- Senior Secondary School Leaving certificate or equivalent

- At least Diploma in Air Travel / Travel Management / Travel & Tourism

Experience :

- At least 2 years' experience in Air Travel industry, handling reservations for flights, hotels, car rentals, and other travel-related services.

- Experience in Corporate Travel Management is preferred, though not Mandatory

Technical and Functional Skill sets :

- Excellent knowledge in using one or more GDS

- Excellent knowledge of Fare Construction, Fare Rules and Conditions

- Excellent Customer Support and Servicing Skills

- Excellent and Articulate Communication Skills

- Expert Proficiency in English and one other regional language, though, multilingual

abilities preferred.