Solutions Engineer

As a part of the Solutions Engineering team at MoEngage, here are some things you can expect:

Continuous learning on the product and exposure to our cutting edge tech stack

Each day is fast paced and challenging with great opportunities to work with some of the leading brands in the world

Be the prime and critical focal point for the company representing product, engineering and the company

Be part of growing team and has immense visibility across the organization

Flexible culture and all doors open to drive ownership and leadership

Transparent and clear career trajectory

Should be flexible to work in rotational shifts and rotational weekends

Responsibilities

1-4 years of experience

Investigating, troubleshooting, diagnosing and resolving technical issues in a cloud/SaaS environment

Communicating effectively (both verbal and written) with our customers and internal stakeholders

Customer obsessive and roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution time

Adding recurring issues to knowledge base articles or FAQs to minimize the turn around time on closing support tickets

Give constant and constructive feedback to team leads , product and engineering team to improve customer experience and suggest process improvements

Problem solving, having a natural curiosity and demonstrating the ability to learn rapidly

Communicating well with different audiences (developers, technical and non-technical users)

Awareness on Information Security concepts and Best Practices

Should be Good and Excel At:

Programming languages like Python , Java , Javascript , Angular , React

Linux/Unix operating systems and REST API

Database (SQl/Oracle)

Exposure and hands on experience in one of the following like AWS,Kafka and Elastic Search

What You Must Have Experience In:

Bachelor's Degree in Computer Science, or equivalent

Overall experience in customer facing role (Support/Integration Support)

1+ years as a Developer Support Engineer or a Technical Support Engineer in Cloud/SaaS companies or products

1+ years of API or SDK implementation and/or integration

JavaScript, iOS or Android support experience