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Customer Support Executive
SoftwareGen Technologies
posted 5hr ago
Job Role Insights
Flexible timing
Job Description
SoftwareGen is looking for Customer Support Executive to join our dynamic team and embark on a rewarding career journey
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team
Employment Type: Full Time, Permanent
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What SoftwareGen Technologies employees are saying about work life
based on 9 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
SoftwareGen Technologies Benefits
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