Manager Software Engineering

We are seeking a highly experienced Manager Software Engineer to join our dynamic team. This role will provide you with the opportunity to work on cutting-edge SaaS technologies and impactful projects that are used by enterprises and users worldwide. You will drive technical strategy, lead large-scale projects, and mentor engineers across the organization. As a Manager Software Engineer, you will be responsible for the design, development, testing, deployment, and maintenance of highly complex software systems.

Responsibilities:

Technical Leadership:
Provide technical leadership and direction for major projects, ensuring alignment with business goals and industry best practices.
Be hands-on with code, maintaining high technical standards and actively participating in design and architecture decisions, code reviews, and helping engineers optimize their code.
Ensure that high standards of performance, scalability, and reliability are maintained when architecting, designing, and developing complex software systems and applications.
Ensure accountability for the teams technical decisions and enforce engineering best practices (e.g., documentation, automation, code management, security principles, leverage CoPilot).
Ensure the health and quality of services and incidents, proactively identifying and addressing issues. Utilize service health indicators and telemetry for action. Implement best practices for operational excellence.
Play a pivotal role in the R.I.D.E. (Review, Inspect, Decide, Execute) framework.
Understand CI/CD pipelines from build, test, to deploy phases.

Team Management:
Lead and manage a team of software engineers, fostering a collaborative and high-performance environment. Conduct regular performance reviews, provide feedback, and support professional development.
Foster a culture of service ownership and enhance team engagement.
Drive succession planning and engineering efficiency, focusing on quality and developer experience through data-driven approaches.
Promote a growth mindset, understanding and driving organizational change.
Actively seek opportunities for team growth and cross-functional collaboration.
Works and guides the team on how to operate in a DevOps Model. Taking ownership from working with product management on requirements to design, develop, test, deploy and maintain the software in production.

Coaching and Development:
Grow and develop the team technically and with a quality mindset, providing strong and actionable feedback.
Provide technical mentorship and guidance to engineers at all levels, fostering a culture of learning, collaboration, and continuous improvement, encouraging the team to experiment, learn, and iterate on processes and technologies.
Stay current with emerging technologies and industry trends, advocating for their adoption where appropriate to drive innovation and productivity within the team.

Execution Excellence:
Oversee the planning, execution, and delivery of high-impact software projects, ensuring they are completed on time and within budget. Manage team workload and capacity, setting priorities and managing risks and tradeoffs.
Align team efforts with the strategic direction of the company, understanding the big picture and business needs.
Demonstrate engineering excellence and service ownership, including cost and quality management of services, and effective production management.
Collaborate with cross-functional teams, including product management, design, and operations, to ensure alignment and successful delivery of projects. Communicate effectively with stakeholders at all levels.
Make deployment decisions with appropriate risk mitigation.

Minimum Qualifications:
Bachelors degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
8+ years of experience in software development, with 3+ years in a technical leadership role and 2+ years in a people management role.
Proven track record of leading and delivering large-scale, complex software projects.
Deep expertise in one or more programming languages such as C, C++, C#, .NET, Python, Java, or JavaScript.
Extensive experience with software architecture and design patterns.
Strong understanding of cloud technologies and DevOps principles.
Excellent problem-solving skills and attention to detail.
Excellent communication and leadership skills, with a demonstrated ability to influence and drive change.

Preferred Qualifications:
Masters degree or PhD in Computer Science, Engineering, or a related technical field.
Experience with cloud platforms like Azure, AWS, or GCP.
Familiarity with CI/CD pipelines and automation tools.
Knowledge of agile development methodologies.
Experience in a complex, matrixed organization.
Demonstrated commitment to diversity and inclusion initiatives.

Familiarity with developing accessible technologies.