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2 Urjanet Energy Solutions Software Engineer Level 1 Jobs

Software Engineer 1 (L2 Support)

2-5 years

Chennai

1 vacancy

Software Engineer 1 (L2 Support)

Urjanet Energy Solutions

posted 1mon ago

Job Description

We are seeking a skilled and dedicated L2 Engineer with a minimum of 2 years of experience to provide on-call support during US hours (IST 6 PM - 4 AM / EST 8:30 AM - 6:30 PM). The primary responsibility includes monitoring our dashboards, proactively identifying issues, and raising Jira tickets for incidents requiring further attention. The L2 Engineer will be responsible for addressing any issues that demand immediate attention due to their potential business impact. Our engineering values are deeply ingrained in our culture-- you can read more about them here
 
Key Responsibilities:
  • Dashboard Monitoring : Maintain a sharp and proactive approach to continuously monitor dashboards and alert systems (e.g., Datadog , Sentry ) to promptly detect anomalies or potential issues.
  • Incident Management : Proactively identify and escalate incidents by raising Jira tickets and categorizing issues based on urgency and business impact.
  • Immediate Issue Resolution : Use strong debugging skills to diagnose and resolve high-priority issues swiftly, ensuring minimal disruption to business operations.
  • Documentation : Record and document incidents, resolutions, and relevant processes to improve efficiency and support knowledge sharing.
  • Collaboration : Work closely with internal teams, communicating clearly on incident details and coordinating resolutions.
Required Skills and Qualifications:
  • 2+ years of experience with Python for troubleshooting, scripting, and automation.
  • Strong SQL scripting skill is required
  • Strong debugging and problem-solving skills to resolve technical issues efficiently.
  • Demonstrated expertise in monitoring tools and alert systems like Datadog and Sentry for effective and proactive issue detection.
  • Proficiency in Jira for raising, managing, and tracking tickets.
  • Effective communication skills for documenting incidents and coordinating with other teams under time-sensitive conditions.
Preferred Qualifications:
  • Previous experience in an on-call support role, especially in environments where downtime has critical business implications.
  • Knowledge in JavaScript & Ruby on Rails for debugging and enhancing monitoring and automation capabilities.
  • Knowledge of incident management best practices, including SLAs and escalation procedures.
  • Experience with databases like Amazon Aurora and PostgreSQL and data warehousing technologies such as Snowflake.
  • Familiarity with containerization and orchestration technologies, specifically Docker and Kubernetes, for efficient application deployment and scaling.
Benefits:
  • Competitive compensation based on market standards.
  • We are working on a hybrid model with remote first policy
  • Apart from Fixed Base Salary potential candidates are eligible for following benefits
  • Flexible Leave Policy
  • The office is in the heart of the city in case you need to step in for any purpose.
  • Medical Insurance (1+5 Family Members)
  • We provide comprehensive coverage including accident policy and life Insurance.
  • Annual performance cycle
  • Quarterly team engagement activities and rewards & recognitions
  • L&D programs to foster professional growth
  • A supportive engineering culture that values diversity, empathy, teamwork, trust, and efficiency

Employment Type: Full Time, Permanent

Read full job description

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What Software Engineer Level 1 at Urjanet Energy Solutions are saying

Software Engineer Level 1 salary at Urjanet Energy Solutions

reported by 1 employee with 2 years exp.
₹5 L/yr - ₹6.3 L/yr
42% less than the average Software Engineer Level 1 Salary in India
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What Urjanet Energy Solutions employees are saying about work life

based on 119 employees
76%
98%
66%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Urjanet Energy Solutions Benefits

Work From Home
Team Outings
Soft Skill Training
Cafeteria
Health Insurance
Job Training +6 more
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