Sap Isu Consultant

Hands-on knowledge and experience configuring SAP S/4 ISU embedded Interaction Center

Must Have

4

Hands-on experience with SAP S/4 Utility Customer Service processes
o Move-in/out and transfer
o Address Management
o Business Master Data
o Interaction Center embedded in S/4
o User experience - FIORI
o Customer Inquiries and Interactions
o Customer Requests
o Field Work Requests
o Exception Management and reporting

Must Have

4

Configuring SAP S/4 ISU embedded Interaction Center

Must Have

4

Business process blueprint, detailed design, configuration, testing, and support

Must Have

4

Interactive Voice Response (IVR) and Customer Self Service offerings and integration to SAP S/4

Must Have

4

Customer Service (CS & CRM) and the Icweb , transaction launcher , CRM Middleware

Must Have

4

Communication

Nice to have

3

Problem solving skills

Must Have

3

Analytical Skills

Must Have

3Role & responsibilities

Preferred candidate profile

Perks and benefits