Cloud Support Engineer

Snowflake Computing is looking for Cloud Support Engineer to join our dynamic team and embark on a rewarding career journey. Customer Support: Responding to customer inquiries, troubleshooting issues, and providing solutions to technical problems related to cloud services.Service Monitoring: Monitoring cloud infrastructure and services to proactively identify and resolve potential issues before they impact customers.Incident Management: Handling and resolving customer-reported incidents and service disruptions, ensuring quick and effective resolution.Ticket Management: Managing support tickets and maintaining accurate records of customer interactions and solutions provided.Technical Expertise: Demonstrating expertise in cloud services and architectures to guide customers on best practices and optimal usage of cloud resources.Documentation: Creating and maintaining documentation, knowledge base articles, and tutorials to aid customers and fellow team members.