Business Systems Analyst (Legal Operations)

We are seeking a motivated and experienced professional to join our Legal Operations Team, where you will play a key role in supporting the roll out and day-to-day management of our Contract Lifecycle Management (CLM) system. This role involves collaborating with cross-functional teams including but not limited to Commercial Legal, IT, Sales, Deal Desk to provide first-line support for system-related issues, user access requests, and time-sensitive deals.

Your expertise in CLM systems, contract management, and customer service will play a key role in enabling a seamless experience for everyone involved in the Quote-to-Cash process.

What you get to do in this role:

• Serve as a primary point of contact for system troubleshooting and escalations, providing initial support to resolve common issues related to system errors, configurations, and user inquiries to manage operational challenges.
• Support the management of tickets, incidents, enhancement requests and user inquiries related to the CLM systems, ensuring prompt resolution and appropriate escalation when needed.
• Assist the Commercial Legal and Sales team with month-end, quarter-end, and year-end activities to ensure seamless and accurate deal transactions are successfully processed in the system.
• Manage user access requests and permissions, ensuring the right individuals have the appropriate system privileges.
• Participate in User Acceptance Testing (UAT) helping to ensure the system functions as expected before each production release.
• Stay up to date on change management activities and system updates ensuring users are informed and properly supported.
• Maintain detailed records of support requests, resolutions, and recurring issues, contributing to enhancements and product roadmap