Associate - Customer Service (3-5 yrs)

- Flexible working options

- Leadership Role

- Fantastic work culture

Our client is a community dedicated to making the pursuit of a healthier lifestyle both achievable and straightforward.

The Job:

Your responsibilities will include:

- Respond to calls and emails and answer customers' questions and concerns about products and services.

- Provide information and guidance about product features, pricing, availability, and promotions.

- Process orders, payments, and refunds and track deliveries.

- Respond to complaints and issues and escalate them when needed.

- Follow up with customers and collect feedback.

- Keep accurate and up-to-date records of customer experiences and transactions in your CRM system.

- Collaborate with others in your team and department to deliver the highest quality of customer service.

Ideal Candidate:

Qualifications and Skills:

- High school diploma or equivalent

- At least 3 years of experience in customer service, preferably in a related industry

- Proficient in using common office software systems such as Excel

- Excellent phone etiquette and communication skills, both verbal and written

- Strong customer service and problem-solving skills, with the ability to handle difficult situations and customers

- Ability to work independently and as part of a team

- Attention to detail and accuracy

- Willingness to learn and adapt to changing customer needs and preferences