Associate - Sales - Voice Process - FinTech (0-5 yrs)

- Join a market leader within FinTech

- Work alongside & learn from best in class talent

- Leadership Role

Our client is India's leading consumer credit marketplace and free credit score platform. With over 65 partnerships across the lending ecosystem and technology and data innovation at our core, our client help our consumers choose the best and most-suited lending products.

The Job:

You will be responsible for :

- Handling inbound/outbound calls and emails in a professional manner.

- Resolving customer inquiries and requests and ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Escalating customer feedback as required.

- Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.

- Supporting the sales team key planning and operations tasks to support the overall objective of the business.

- Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.

- Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.

- Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.

- Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.

Ideal Candidate:

- You have at least 1 year experience within a Customer Service or Sales Operations/Sales Support role, ideally within the FinTech industry.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You have working knowledge of sales, customer service and communication skills

- You are adaptable and thrive in changing environments

- You are a strong networker & relationship builder

- You are a strong team player who can manage multiple stakeholders