Lead Associate - Governance | Bangalore | 6+ years of experience

Role: Lead Associate

Location City: Kormangala - Bangalore

Description:

• Build meaningful partnerships with 2-3 key clients, ensuring their success and satisfaction.
• Analyze and enhance the performance of our Operations team, using KPIs to deliver measurable results.
• Lead impactful governance discussions and maintain clear, proactive communication with clients.
• Conduct audits, identify opportunities for improvement, and oversee reporting and follow-ups.
• Manage client-driven change requests, from evaluation to execution, ensuring seamless delivery.
• Collaborate with industry-leading teams (Clients) to address security and audit requirements, keeping us ahead of the curve.

Job Responsibilities:

• Calculate and manage service level requirements to meet client expectations.
• Plan and prioritize monthly governance meetings with clients, ensuring timely completion and reporting.
• Collaborate with Fee and Expense Management teams to enhance Operations KPI reporting processes.
• Serve as a liaison between clients, internal IT, and Operations teams to uphold service levels.
• Coordinate preparation, collation, and distribution of governance meeting materials, including reports, minutes, and action plans.
Audit and Compliance:
• Conduct internal audits and collaborate with the Risk team to support external audit requirements.
• Manage follow-ups on action items from both internal and external audit discussions.
Change Management:
• Oversee client change requests, including evaluation, effort estimation, and obtaining necessary approvals.
• Keep stakeholders updated on progress and ensure seamless execution of approved changes.
Reporting and Improvement:
• Collaborate with reporting and IT teams to generate necessary insights and reports that enable the Operations team to meet service standards.
• Provide input and ideas to enhance Fee and Expense Management solutions.

Key Skills:

• Advanced knowledge of the Brokerage, Market and Clearing Custody fee, Static data, Internal audit and Service level
• Minimum 3 - 4 year experience in client reporting, management reporting and client communications and overall 7+ years of Governance experience
• Ability to work under pressure, and manage own workload within specific deadlines
• Excellent interpersonal skills with proven ability to work collaboratively.
• Able to present information, verbally and in writing, in a clear and concise manner, with excellent attention to detail.
• Experience of working on BI /Tableau/ or any other reporting tool is an advantage

Desirable Skills:

Experience of working in a Software House or Development centre is a good to have
Familiarity with project methodology is a good to have
SQL skills is good to have

Qualifications:

Graduate/ Post graduate in any faculty related to Banking and Financial Service industry

Employment Type: Permanent

Equality Statement: SmartStream is an equal opportunities employer. We are committed to promoting equality of opportunity and following practices which are free from unfair and unlawful discrimination.