37 Smartworks Jobs

Key Responsibilities:

• Develop and implement strategies to collect outstanding debts.
• Monitor overdue accounts and determine appropriate actions for resolution.
• Communicate with customers/clients to negotiate payment plans and resolve any disputes.
• Coordinate with internal departments (Sales, Customer Service) to address billing and payment inquiries.
• Maintain accurate and up-to-date records of collection activities, including customer interactions and payment agreements.
• Analyze delinquent accounts and prepare regular reports on collection progress.
• Enforce credit policies and procedures to minimize the risk of late or non-payment.
• Collaborate with legal counsel or external agencies for complex or difficult cases.
• Stay informed of relevant debt collection laws and regulations to ensure compliance.

Qualifications:

• Bachelor's degree in Finance, Accounting, or related field (Master's preferred).
• Proven experience in accounts receivable management, preferably in a leadership role.
• Strong knowledge of accounting principles related to accounts receivable and collections.
• Excellent communication and negotiation skills, capable of interacting effectively with customers and internal teams.
• Analytical skills to assess data and create effective collection strategies.
• Experience with collection software and tools.
• Ability to manage pressure and deadlines while maintaining accuracy.
• Knowledge of relevant debt collection laws and regulations.
• Strong problem-solving abilities, with an ethical approach to handling sensitive situations.

Skills and Competencies:

• Communication: Strong ability to communicate with clients and colleagues, both written and verbal.
• Analytical Thinking: Ability to interpret data and trends to inform collection decisions.
• Negotiation Skills: Ability to negotiate payment terms and resolve disputes.
• Attention to Detail: Ensure accuracy in records and data handling.
• Time Management: Handle multiple accounts and deadlines with precision.
• Problem-Solving: Navigate complex and sensitive situations effectively and ethically.

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