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34 Smartworks Jobs

Assistant Account Manager

3-6 years

₹ 4 - 5.5L/yr

Bangalore / Bengaluru

3 vacancies

Assistant Account Manager

Smartworks

posted 14d ago

Job Role Insights

Fixed timing

Job Description

Job description


Designation: Assistant Account Manager


Department: Account Management


Key Roles & Responsibilities:

  • This role is responsible for end-to-end management of clients since the time they start interacting with Smartworks.

Presales:

  • Understanding the client requirements along with our internal stakeholders like Design, Sales and Partnerships.
  • Making sure that the requirements are documented and signed off by clients.
  • Internal delivery timelines tracking and continuously interacting with the clients managing the expectations.

Post Sales:

  • Upsell and cross sell of services to the clients from the array of services that SW has to provide. Continuously working with the Partnerships team to get more services which could benefit the clients while being in SW
  • Working with internal stakeholders ensuring smooth operations of the clients
  • Act as Customer voice in the organization and vice versa and be the customer champion for all service expectations exceed customers expectations through the customer lifecycle increase. 
  • Provide support to customers or training on products to help customers plan and understand the best ways to utilize company products basis needs and business plans. 
  • Handle escalations and special requests of customers related to aspects like performance quality and improvements. Ability to follow up and ensure that the committed SLA for resolution is met. 
  • Renewals and retention of the client.  

Skills & Qualification Required: 

  • BA / BS or equivalent in Business, Marketing, Hospitality or other related degrees. 
  • 3-6 years of experience in a client facing Sales and Account Management role.  
  • Thrive in a fast-paced environment while maintaining excellent attention to detail 
  • Strong communication, organization, and project management skills 
  • 3+ years of people management experience is a must; experience managing teams of 5+ people preferred 



Employment Type: Full Time, Permanent

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What people at Smartworks are saying

3.0
 Rating based on 1 Assistant Accounts Manager review

Likes

Employee dynamics; Aesthetic workspace ; Timely crediting of salary ; work-life balance

  • Work satisfaction - Good
  • +1 more
Dislikes

Under valuation of employees; Very less HR involvement post joining ; No Events and activities for employees; Salaries and benefits

  • Salary - Bad
  • +3 more
Read 1 Assistant Accounts Manager review

Assistant Accounts Manager salary at Smartworks

reported by 24 employees with 1-10 years exp.
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₹5.2 L/yr - ₹8 L/yr
10% less than the average Assistant Accounts Manager Salary in India
View more details

What Smartworks employees are saying about work life

based on 284 employees
57%
46%
54%
98%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

Smartworks Benefits

Cafeteria
Health Insurance
Gymnasium
Job Training
Work From Home
Soft Skill Training +6 more
View more benefits

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