Smart Energy Water - Product Manager (4-6 yrs)

Who we are?

Smart Energy Water, with its innovative and industry-leading cloud platforms, delivers the best Digital Customer Experiences (CX) and Workforce Experiences (WX), powered by AI, ML, and IoT Analytics to the global energy, water, and gas providers.

At SEW, the vision is to Engage, Empower, and Educate billions of people to save energy and water.

We partner with businesses to deliver platforms that are easy-to-use, integrate seamlessly, and help build a strong technological foundation that allows them to become future ready.

We are the fastest growing company with over 365+ clients and 1050+ employees.

Leader in Digital Customer and Workforce Experience Solution for energy and Utilities.

Our clientele is based out in the USA, Europe, Canada, Australia, Asia Pacific, Middle East

Our products engage billions of global users, and we keep adding millions every month.

We have been awarded 110+ accolades to date.

Our clients are continually awarded by industry analysts for implementing our award-winning product.

Big media like Forbes, Wall Street Journal, LA Times have featured SEW for its innovation and excellence in the industry.

Who are we looking for?

- We are now looking for a talented and driven individual to accelerate our efforts and be a major part of our high quality culture.

- This person will work closely with product engineers, solution engineering, and product quality team to innovate, build & deliver high quality CX Platform for Energy and Utilities.

- A successful candidate will be both technically strong and business savvy, with a passion to make an impact through her/his product vision, strategy and delivery.

Product & Techno-Functional Mindset:

- A track record of shipping high quality Enterprise or SaaS products

- Understanding of industry trends, market proposition, and competitive benchmark

- Experience in web/mobile applications and interfaces with modern UX/UI patterns

- A techno functional mindset that allows you to solution the problem technically and functionally - Experience in 3rd party integrations with understanding of technical concepts and architecture

- Advanced analytical, problem solving, research, and time management skills.

Product Management & Product Development:

- Manage the product throughout the product lifecycle, develop product roadmaps and feature solutions.

- Integrate usability studies, research, and market analysis into product requirements to enhance customer satisfaction.

- Evaluate product configurations against existing business and system processes of the client.

- Expertise in product documentation like business requirement document (BRD)/ system specification documents (SSD), prototypes, workflow diagrams, use case diagrams, stories etc.

- Ability to understand and articulate end-to-end scenarios technically and functionally.

- Drive product development with a team of world-class engineers and designers to think boldly and creatively and then to funnel that energy into concrete products and execution.

- Define and analyze metrics for the success of products.

Stakeholder Management:

- Partner with stakeholders and subject matter experts to fully understand business needs to effectively deliver new product features as per customer needs.

- Act as a bridge between business stakeholders and the development team, ensuring alignment and transparency.

- Provide detailed walkthrough sessions of new product releases to sales, solution engineering and product engineering teams.

- Assist Quality Management team to make sure deliverables are always at par with defined standards of Product.

Leadership Competencies:

- Accomplished team leader who demonstrates a flexible approach, align with organization and customer vision, and delivers high quality solutions.

- Able to establish credibility based on experience and skill set.

- Effective when communicating with technical and non-technical individuals to drive understanding and inspire innovation in the Platforms.

What you'll need to have (Qualifications):

- Min 4 years of hands-on product management experience with both web and mobile products.

- Analytical thinking and great problem-solving skills

- Clear focus on customer/end user requirements/solutions

- Strong written and interpersonal communication skills and ability to interact persuasively with engineering and design teams.

- Understanding of the technical architecture of complex and highly scalable web / Mobile applications.

- Understanding of Enterprise systems - SAP, CC&B, Maximo etc.

- Responsible for the product roadmap, planning, development strategy and vision of our Vertical SaaS Payment solutions.

- Understand the Payment Landscape to build & enhance CX product strategy for Global Energy and Utilities Industry

- Oversee the full portfolio of CX Payment platform and intersect with multiple technical and functional teams

- Should have prior experience with multiple Payment Gateways, payment methods, payment channels integration and product development.

- Act as the voice of the user in product and API designs, gathering direct feedback from customers

- Strong focus on user-experiences, from front-end UI, requirements docs, user stories, and deep understanding of technical integrations

- Should have prior experience of Product development & delivery in the payment's domain

- Navigate emerging technology understand the impact of regulations in different regions