Senior Manager Travel Operations

Position Goals:

• Deliver best internal customer and stake holder experience by efficiently managing the Travel, Accommodation and Travel Related service including local conveyance at geographies where SLK Group, its subsidiaries or JV companies (SLK) have operations/ requirements for employees/ authorized representatives of the company travel.
• Drive Quality by implementing quality procedures in all Operational & Team initiatives
• Demonstrate Operational hygiene and accuracy in all areas under scope
• Benchmarking and reviewing Travel Policy; Enhancing Visa Immigration Knowledge base and providing consultancy to business divisions, and other statutory requirements related to travel to new geographics / locations.
• Look for opportunities to develop and improve self and team member capability levels.
• Ensure compliance with all Statutory, Regulatory, Legal and Audit requirements.

DUTIES & RESPONSIBILITIES:

• Make travel arrangement including Airline ticket, accommodation, local conveyance, etc., for Domestic and International travel in geographical location where SLK Group, it subsidiaries or JV companies have operations / requirements.
• Monitor and review daily travel activities and ensure companies travelers are reaching their destination safely and have the necessary documents/ information including what type of items/ articles they can procession for / during travel
• Provide end to end travel support SLK employees and visitors in the most cost-effective way in compliance with SLK travel policy framework without compromising on the traveler requirements within timelines as defined in the Travel Guidelines.
• Provide periodic review of existing travel policy and guidelines in line with changing business requirements of SLK. Help business, HR, Finance with recommendations on changes with stats on feasibility study, market benchmarking and trend analysis-based customer/stakeholder feedback and exception/variance log maintained by Travel Team during the year's
• Manage all travel arrangements to the CEO- booking, frequent flyer miles, personal points program travel cards, transportation services, seat assignment Follow up on all flights 24/48hr prior to departure to assure accuracy and there are no issues
• Interfacing with vendors for finding cost effective options for services requirement. Strategize and use multiple information source to maintain cost under control without compromising on quality.
• Sustain relationship with major vendors/ identified service providers to ensure the organization is benefitted by the value proposition. Keep abreast with the changing trends and new development in the travel industry to be able to negotiate optimized rates.
• Ensure SOPs are followed properly by vendor staff for all processes.
• Liaison with procurement team for timely execution of contracts and agreements under scope
• Submit monthly / weekly and other reports as required with accuracy in data and timely submission
• Vendor Manpower compliance records are verified before deployment, reviewed periodically and maintain live records
• Adherence to processes and policies with approvals in place for any deviations.
• Timely closure of all external/internal audit findings, with no repeat NC's
• Establish professional connect / relationship with vendors, customers and other stake holders
• Process improvement opportunities are identified in the areas under scope and implementation of such activities are carried out post review with Line Manager / key stake holders.
• Monitor internal booking tool, MIS reporting tool is UP and running to ensure nearly 100% uptime of travel services.

AREA OF RESPONSIBILITY:

• SLK Group, its subsidiaries or JV companies (SLK) have operations
• Travel within / out of India, USA, UK, Europe, or other geographies where SLK has operations / requirements.

**The above list is a guideline of the Key Responsibility, however based on requirement, instructions would be provided for work requirements and encourage you to be proactive to drive initiatives