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Sitetracker

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5.0

based on 5 Reviews

8 Sitetracker Jobs

Director of Solution Delivery

Sitetracker

5.0

based on 5 Reviews

15-20 years

Bangalore / Bengaluru

1 vacancy

Director of Solution Delivery

Sitetracker

posted 7d ago

Job Role Insights

Flexible timing

Key skills for the job

Salesforce Consulting Automation Testing Project Management Recruitment Agile Coaching

+ 4 more

Job Description

Sitetracker is a global software company committed to helping organizations build, deploy, and maintain

the next generation of critical infrastructure faster and more profitably.

The Solution Delivery team is responsible for ensuring that customers are onboarded successfully onto

our platform and are set up for long-term adoption.

As part of our continued growth in scaling our team in India, we are seeking to hire a Director of Solution

Delivery will be based out of Bangalore and will provide leadership across the team in India.

This role focuses on scaling the team to meet growing global demand, supporting implementations, and

creating focused centers of excellence. The ideal candidate will have a background in SaaS consulting

and implementations, with experience in the Salesforce platform considered a plus. The Director of India,

Solution Delivery will collaborate closely with international teams and senior leadership to ensure service

excellence and operational efficiency. This role is ideal for a visionary leader who thrives in a dynamic

global environment and is passionate about building and scaling teams to support a high-performing

software delivery organization.

Team Leadership and Management:

Build, lead, mentor, and manage a high-performing team of Solution Architects and

Solution Analysts in India, focusing on implementations.

Oversee recruitment, training, and development to scale the team for both current and

future demands.

Foster a culture of accountability, collaboration, and innovation within the team.

Service Delivery & Execution:

Oversee implementation work, ensuring projects are delivered on time, within scope, and

to the highest standards.

Align team activities with global strategies and ensure the team can meet the demands of

projects across multiple regions.

Stay up to date with the Sitetracker product and leverage knowledge to enable the team.

Support and guide the India team towards hitting departmental targets

Scaling for Global Demand:

Implement strategies to scale the team s capacity for managing increasing project work

from global regions.

Standardize delivery processes, with a focus on implementation best practices, to

improve efficiency and reduce operational bottlenecks.

Ensure the team is agile and can handle both short-term and long-term project demands,

adapting quickly to changes in business requirements.

Manage and support the offshore model and suggest areas of process improvements.

Follow-the-Sun Model:

Develop and implement a "Follow the Sun" model for global Implementation delivery,

enabling continuous 24-hour operations.

Coordinate with teams in the Americas, EMEA, and APAC to ensure seamless handovers

of projects across time zones.

Build communication channels and protocols to support uninterrupted global operations.

Stakeholder Management:

Serve as the primary point of contact for global stakeholders in delivery projects, ensuring

transparency and alignment with business objectives.

Collaborate with senior leadership and external clients to provide updates on project

statuses, resource needs, KPIs, and strategic initiatives.

Engage with key stakeholders to identify opportunities for growth and process

improvement.

Performance Monitoring & Reporting:

Set clear KPIs and performance goals for the team, regularly tracking progress and

ensuring alignment with global objectives.

Analyze service delivery metrics, identifying areas for improvement and implementing

solutions to enhance SaaS project delivery.

Provide regular updates to global leadership on the performance of the India team and

the effectiveness of the offshore and onshore model.

The Skill

The Skill Set:

10+ years of experience in software service delivery, with at least 5 years in a leadership or director-level role.
Proven experience in SaaS implementations and consulting, ideally within a global or multinational organization.
Experience scaling teams to meet global demand and implementing operational models to support 24-hour global operations.
Strong understanding of SaaS platforms, cloud architecture, and service delivery frameworks.
Excellent leadership, communication, and interpersonal skills with a proven ability to influence and drive change.
Experience working with global teams across multiple time zones.
Strategic Thinking and Planning
Team Building and Leadership
Global Collaboration
SaaS Expertise and Solution Delivery
Process Optimization
Strong Problem-Solving Skills
Stakeholder Management

Preferred:
Salesforce platform experience is a strong plus, with familiarity in designing and delivering Salesforce solutions for global clients.
Strong understanding of software development life cycle (SDLC), project management
methodologies, and IT service management frameworks (e.g., ITIL).

Within 90 days you will:

Have completed a team & capability assessment by reviewing the existing team s skills, with a focus on their experience in implementations and have identified key strengths and gaps, especially in relation to the Sitetracker product and Salesforce.
Have put together a team expansion & development plan to grow the team, focusing on hiring employees with expertise in implementations and consulting. Begin onboarding and training new talent.
Establish relationships with global stakeholders, understanding project requirements, project methodology and business objectives.
Review current service delivery processes, particularly in relation to SaaS projects, and identify inefficiencies or opportunities for improvement.
Have developed a foundational knowledge of the Sitetracker platform, value proposition, and the customer industry processes the software support

Within 180 days you will:

Implement process improvements to optimize delivery, focusing on faster turnaround times and better project handovers between global teams.
Implement the "Follow the Sun" model, ensuring smooth global operations and handovers.
Expand on the India team s creation of Centers of Excellence, including QA, Data Migration and Sitetracker configuration

Within 365 days you will:

Ensure that the "Follow the Sun" model is fully operational, with the India team seamlessly integrating into global project delivery processes.
Scale the team to meet the growing global demands for implementations.
Continuously improve team performance, demonstrating measurable improvements in delivery times, project quality, and client satisfaction.
Drive ongoing improvements in service delivery, including automation, process streamlining, and team integration with global counterparts.

Employment Type: Full Time, Permanent

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