QA Analyst - Salesforce

Key Responsibilities:

• Collaborate with the implementation team and customers to gather and understand specific business requirements for Sitetracker implementations.
• Design, document, and execute test strategies, plans, and cases that align with customer-specific needs and configurations.
• Define and refine acceptance criteria for each implementation, ensuring that it aligns with customer expectations and Sitetracker s solution capabilities.
• Conduct functional, integration, and user acceptance testing (UAT) to validate that custom configurations, workflows, and integrations meet the client s business requirements.
• Identify, document, and track issues discovered during testing and work with the implementation consultants and technical team to resolve them before go-live.
• Act as a liaison between the customer and Sitetracker s internal teams during the testing phase, ensuring all parties are aligned on requirements, acceptance criteria, and timelines.
• Assist with final validations, provide testing support during go-live phases, and ensure that the implementation is stable and meets customer expectations.
• Contribute to the refinement of Sitetracker s implementation and testing methodologies by providing feedback on common issues or improvement opportunities.

The Skill Set

• Triage production issues, document bugs/issues found, and partner with impacted team members to resolve and retest
• Partner with Product and Engineering team members to identify the scope of testing required (positive/negative) based on requirements
• Create, maintain, and execute test scenarios (unit, integration, regression) using our test management tool to support the verification of all tickets across different operating systems, browsers, mobile devices, screen resolutions, test environments, etc.
• Partner with the Automation team to maintain our automation library to address production support issues. Perform knowledge transfer of issue to be automated, assist with data identification/creation, review dry run / actual test results, and help resolve feature-related bugs/defects
• Ensure all critical/key components, features, and processes are Regression tested thoroughly and properly each release
• Ask clarifying questions to ensure a proper understanding of requirements and acceptance criteria
• Support Performance testing of components and features that have high utilization or time-sensitive requirements
• Embrace quality control points and monitor and measure them to improve quality
• Participate in the Agile/STLC process, and scrum ceremonies, and communicate/present accurate status updates, issues, and ideas along with accurate effort estimates to the QA or Engineering teams
• Implement and adhere to best practices when creating, reviewing, or executing manual tests
• Partner with multiple teams/individuals to coordinate QA activities that involve test preparation, test execution, defect management, etc.
• Adapt to changing requirements, needs, and release deadlines
• Support a global workforce/customer base and be available off-hours to enable tickets to be completed by the release/sprint deadline
• Partner with the entire QA team to ensure QA process consistency and standardization across our internal customers
• Test large-scale, complex systems

Within 60 days, Youll:

• Build strong relationships with the QA, Product, and Engineering teams as you help drive quality into the Agile development lifecycle process
• Learn/Familiarize yourself with our internal processes and procedures
• Be assigned to support tickets within a release/sprint, support Regression testing, attend status meetings, provide updates on QA activities, and complete a release/sprint life cycle
• Verify requirements and ensure proper test coverage across all requirements
• Gather a broad range of experience understanding the Product and Engineering processes, providing effort estimates to support/complete QA activities, and begin testing/verifying requirements
• Have a general understanding of our tech stack and an awareness of what our current automation library covers
• Obtain Sitetracker certification

Within 180 Days, Youll:

• Proactively seek to mitigate quality risk within your domain by identifying gaps / opportunities to improve quality within the Agile development lifecycle
• Serve as a QA process expert within the QA organization and provide accurate/sound advice and guidance for QA activities
• Have a deep understanding of 50% of the product components, features, and workflows across the web or mobile application
• Be proactive in triaging and addressing customer issues and improving product quality
• Test complex stories and bugs by identifying proper test scenarios and consistently identify critical bugs before acceptance or production release
• Lead all internal QA activities for each assigned ticket

Within 365 Days, Youll:

• Serve as a QA process expert across impacted teams
• Have a deep understanding of all product components, features, and workflows across the web and mobile application
• Be able to manually test the most complex stories and bugs in a consistent and thorough manner and identify blockers before they reach acceptance or production
• Identify continuous improvement opportunities to reduce production bugs and capture issues further upstream in the process
• Set the QA bar within your domain

About Sitetracker

Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.

However, over the years, we realized that this challenge isn t localized to telecommunications - it s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.

We are exceptionally proud of the company we ve built (we were recently recognized as the #2 place to work in San Francisco , as well as one of the top places to work in the entire United States). Our people are extraordinary and we re continuing to invest in our people-first culture.