Site Reliability Developer 4

About Oracle B2C Service

Oracle B2C Service is an important part of Oracle s best-in-class, connected CX cloud suite

As a part of Oracle Customer Experience, Oracle Service Cloud provides unique service experiences that enable a company to differentiate its brand and deliver legendary experiences to customers

Oracle Service Cloud s cross-channel customer service enables organizations to provide quick, consistent, proactive, and reactive assisted service across multiple channels

Oracle s intuitive, productive, integrated, contextual, and scalable solution enables your agents to focus on the customer instead of multiple applications

About the Job:

Solve complex problems related to infrastructure cloud services and build automation to prevent problem recurrence

Design, write, and deploy software to improve the availability, scalability, and efficiency of Oracle products and services

Design and develop designs, architectures, standards, and methods for large-scale distributed systems

Facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning

A unique opportunity to join a rapidly growing world-class team to engineer cutting edge Oracle Service Cloud technologies and infrastructure

As part of the SaaS Operations team, you will be continually challenged and have an opportunity to contribute to the Oracle Service Cloud success every day, working closely with the development partners

As a Site Reliability Engineer, you will solve interesting technical challenges by defining, designing, deploying, and troubleshooting key Oracle Service Cloud services, platforms, and infrastructure, always thinking about reliability, scalability, resilience, security, and performance

The ideal candidate for this engaging and visible technical leadership role would have the experience of a developer, the wits of a systems and infrastructure whiz, and the courage of a spirited "closer"

All these qualities bundled up in an affable communicator in order to make our Oracle Service Cloud customers successful

What Youll Do:

• Service Ownership
  
  You will be part of the SaaS Operations SRE team, whose mission is the shared full stack ownership of a collection of services and/or technology areas, with our development partners
  
  
• Ownership Scope
  
  As an SRE, you will understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of the production services you own
  
  In partnership with your development partners, you will have the responsibility to ensure that services are designed and delivered to be mission critical with focus on security, resiliency, scale, and performance
  
  SREs are the ultimate authority and are accountable for the end-to-end performance and operability of the services they own
  
  
• Service Design
  
  As the Oracle Service Cloud evolves; you will partner with development teams in defining and implementing improvements in service architecture, both current and future
  
  As an SRE, you will be an expert at articulating technical characteristics of your services and the dependencies between services, and guide Development teams to engineer and add premier capabilities to the Oracle Service Cloud service portfolio
  
  
• Operations Engineering - You will understand and be able to communicate the scale, capacity, security, performance attributes and requirements of the services you own
  
  You are a Subject Matter Expert, able to understand and communicate every characteristic of your service stack, such as:
  • degradation and behavior under load of the services and their dependencies
  • end-to-end tuning needs, optimizing resource utilization, as load patterns fluctuate
    
    
  • Instrumentation and metrics that clearly describe the service behaviors
    
    
  • scaling requirements and patterns
  • resiliency and recoverability, ensuring that backup / restore and disaster recovery capabilities are implemented, tested and maintained
    
    
• Automation
  
  You will have a clear understanding of automation and orchestration principles, and will be eager to automate, wherever and whenever the possibility arises, while simultaneously eliminating technical debt
  
  Automation must be part of your DNA
  
  
• Prevention
  
  Once you have expertly resolved an issue, you will immediately work on how to more quickly resolve the problem next time, with the goal to eventually prevent the problem happening ever again
  
  
• Technical Experts
  
  As service owner, you are the ultimate escalation point for complex or critical issues that have not yet been documented as SOPs for Level1 staff
  
  You will usually get called in during major incidents as an SME, when the source of a problem is unclear
  
  You will have the deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations
  
  
• Broad Interests
  
  SREs are a rare mix of sysadmins and development Engineers, and as such can understand and explain the effect of product architecture decisions on the ability to run as distributed systems
  
  They are driven by professional curiosity and a desire to a develop deep understanding of their services and the technologies they depend upon
  
  
• Represent SRE
  
  Proactive, self-motivated, customer-focused, organized, and a good communicator
  
  SRE can be expected to represent Cloud products and engineering in sensitive forums
  
  

What You Need to Have:
BS or MS in Computer Science, or equivalent

Knowledge of:

• Demonstrable experience in one or more scripting / programming languages: such as Python, Perl, Bash, Ruby C#, C++, Java
• Databases: MySQL, Oracle
• Experience with LAMP stack and WebLogic
• Experience in any combination of: Terraform, Chef, Ansible
  
  OKE, Docker, Grafana, Prometheus, ELK
• Familiarity and working experience with REST services / Micro-services / Infrastructure / Server frameworks
  
  
• Experience in building rich dashboards for Application monitoring and reporting
  
  
• Experience implementing a Continuous Integration (CI) and Continuous Deployment (CD) pipeline (Jenkins) with working knowledge of container management and orchestration tools (Docker, Kubernetes, Ansible)
• Good understanding of web application stacks, and web protocols
• Linux internals, Networking and TCP/IP
• Standard Internet services, such as DNS, NFS, HTTP, etc
• Cloud computing patterns
• IT Security and compliance
• Excellence in verbal and written communication
  
  Ability to communicate with all levels of management during critical events
  
  
• Strong Technical background with an ability to troubleshoot issues impacting large scale service architectures and application stacks
  
  

Career Level - IC4

Work with Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and/or technology areas

Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services

Responsible for the design and delivery of the mission critical stack, with focus on security, resiliency, scale, and performance

Authority for end-to-end performance and operability

Partner with development teams in defining and implementing improvements in service architecture

Articulate technical characteristics of services and technology areas and guide Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio

Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack

Demonstrate clear understanding of automation and orchestration principles

Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs)

Utilize a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations

Understand and explain the affect of product architecture decisions on distributed systems

Professional curiosity and a desire to a develop deep understanding of services and technologies

About Oracle B2C Service:

Oracle B2C Service is an important part of Oracle s best-in-class, connected CX cloud suite

As a part of Oracle Customer Experience, Oracle Service Cloud provides unique service experiences that enable a company to differentiate its brand and deliver legendary experiences to customers

Oracle Service Cloud s cross-channel customer service enables organizations to provide quick, consistent, proactive, and reactive assisted service across multiple channels

Oracle s intuitive, productive, integrated, contextual, and scalable solution enables your agents to focus on the customer instead of multiple applications

About the Job:

A unique opportunity to join a rapidly growing world-class team to engineer cutting edge Oracle Service Cloud technologies and infrastructure

As part of the SaaS Operations team, you will be continually challenged and have an opportunity to contribute to the Oracle Service Cloud success every day

You will solve interesting technical challenges by and troubleshooting key Oracle Service Cloud services, platforms, and infrastructure

The ideal candidate for this engaging and visible technical leadership role would have Linux System Administrator Knowledge and some programming/scripting knowledge will be a plus

All these qualities bundled up in an affable communicator to make our Oracle Service Cloud customers successful

What Youll Do:

• Service Ownership
  
  You will be part of the SaaS Operations, whose mission is the shared full stack ownership of a collection of services and/or technology areas, with our Development partners
  
  
• Ownership Scope
  
  You will understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of the production services you own
  
  
• Operations Engineering - You will understand and be able to communicate the scale, capacity, security, performance attributes and requirements of the services you own
• Troubleshooting
  
  You will work to resolve issues related to the Cloud platform and services
  
  
• Prevention
  
  Once you have expertly resolved an issue, you will work in partnership with other teams to identify possible to prevent the problem from happening ever again
• Technical Experts
  
  As service owner, you are the ultimate escalation point for complex or critical issues that have not yet been documented as SOPs for Level1 staff
  
  You will usually get called in during major incidents when the source of a problem is unclear
  
  You will have the deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations