Customer Care Executive

Your mission at Sistema.bio:
Reporting to the After Sales Service Manager, the customer care Executive will be responsible foranswering incoming calls related to service queries & complaints, call registration and onlinetroubleshooting over the phone. You are also responsible for handling all the customersprofessionally according to the global standards of Sistema.bio with the central focus on customersatisfaction.

Youll be in charge of:

• Respond to inbound customer queries weekly and document them.
• Handle outbound customers and drive upselling.
• Handle remote troubleshooting of client issues including timely escalation to relevant teams.
• Providing ad hoc support to teams as needed.
• Lead major call campaigns as required.
• Maintain customer records systematically for other teams to step in.
• Handle remote M2s and after SV calls to drive customer satisfaction.

More about YOU:

Degree or Diploma. Example: Any Business related or customer relations course.

Key Experiences & Skills:

• Experience in customer service.
• Good Computer skills.
• Experience working with customers in a rural set up.
• Other important details:
• This position is based in Baner,Pune.