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32 SIMBA TECHNOLOGY Jobs
Senior Technical Support Specialist
5-9 years
Hyderabad / Secunderabad
1 vacancy
Senior Technical Support Specialist
SIMBA TECHNOLOGY
posted 9d ago
Job Role Insights
Key skills for the job
Job Description
Location: Hyderabad
Shift Timings: Rotational shift (24*5)
Responsibilities:
-
Provide resolutions and workaround advice for customer queries
-
Secure and coordinate additional resources for resolutions
-
Respond positively to all customer queries
-
Reproduce and diagnose reported problems, passing errors to the development team
-
Assist Development and Product Verification with escalated issues
-
Track support calls to closure and justify actions taken
-
Contribute to team learning
-
Work with users, administrators, developers, testers, consultants, and sales teams
-
Deliver first-class customer service to external and internal users
-
Ensure service levels are met for each incident
-
Determine the urgency and potential effects of user issues
Responsibilities:
-
Provide resolutions and workaround advice for customer queries
-
Secure and coordinate additional resources for resolutions
-
Respond positively to all customer queries
-
Reproduce and diagnose reported problems, passing errors to the development team
-
Assist Development and Product Verification with escalated issues
-
Track support calls to closure and justify actions taken
-
Contribute to team learning
-
Work with users, administrators, developers, testers, consultants, and sales teams
-
Deliver first-class customer service to external and internal users
-
Ensure service levels are met for each incident
-
Determine the urgency and potential effects of user issues
Must-Have Skills:
-
5 to 9 years of experience in a customer-facing environment
-
Proficiency with relational databases
-
Advanced Excel skills, including expertise in formulas and
Employment Type: Full Time, Permanent
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SIMBA TECHNOLOGY Benefits
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