Outbound Executive (US Process )

Silvermine Group helps companies bring offline processes online, saving time and money. We bring modern internet software to main streets across America. Since our founding over a decade ago in Wilton, Connecticut, we have empowered our employees to make decisions that serve our customers interests first. Silvermine Group is a 14 year old SaaS Company that's building E-commerce, SaaS companies in the cloud for the US market.

Learn more about us. Please find the URLs below for your reference

Software Product offering from Silvermine Group eform2290

Company URL: https://www.silverminegroup.com/

Key Responsibility

We are looking for dynamic professionals capable of maintaining our customer satisfaction rates with excellent communication skills and a positive approach. A committed representative who is able to maintain relationships with our customers and clients, answer questions and troubleshoot account issues, help with product and payment queries, and more. This is a full-time position with the ability to work in the office. Relevant certifications and experience will improve consideration chances for this position.

Roles and Responsibilities:

• Make outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services
• Respond efficiently and accurately to our clients, explaining possible solutions, and ensuring that clients feel supported and value
• Build lasting relationships with clients and other call center team members based on trust and reliability
• Utilize software, databases, scripts, and tools appropriately
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service
• Maintain and update customer information as necessary in database
• Escalates calls to supervisor when necessary and appropriate
• Responsible for making outbound calls and regular follow up on leads assigned
• Ensure Zero compliance issues in terms of call quality Make outbound calls to prospective clients and convert them into customers

Experience:

• Minimum 2 years of experience in Outbound calling
• Overall 4+ years of experience in BPO industry

Required skills

• Excellent verbal communication skills, Team player, Attention to detail, Problem-solving

and professional phone voice

• Exceptional customer service, active listening, and verbal & written communication skills,

and professional phone voice

• Understanding of company products, services, and policies
• Proficiency with computers, especially with CRM software, and strong typing skills
• Strong time management and decision-making skills
• Adaptability and accountability
• Organizational skills including the ability to multitask, set priorities, and follow up

promptly

• Should be flexible with night shifts
• Positive attitude and proactive approach
• Strong time management and decision-making skills