Service Solution Architect

• The Transfer as a Service Product Owner will be part of a team which designs, builds and operates the global Azure, AWS and On-premises environments of Siemens Healthineers (SHS)
• The ideal candidate for this role will have infrastructure technology product ownership and architect experience in Cloud and On-premises IT architecture, software implementation, automation, quality assurance and management
• The role will design and build solutions which enable enterprise data transfer and managed identity integration
• The candidate will be a valuable member of the hybrid cloud team which is responsible for ensuring all cloud services are operating effectively and efficiently at SHS

• Owns Transfer as a Service and Managed Identity Integration products end to end accountability to ensure SHS services are organized, stored, and analyzed professionally and effectively, as we'll as compliant with security requirements
• Defines Transfer as a Service and Managed Identity Integration product roadmap and align, execute & track its successful deployment
• Provide technical leadership and guidance on the use of data transfer services in the large-scale development of microservices
• Collaborate with the development teams on the platform and provide recommendations and guidance on solutions
• Work closely and in partnership with various operational support teams, development teams, project managers, vendors, and internal clients
• Ensures developed services comply with established CERT governance rules, maturity and monitoring
• Act as last level of escalation on the technical services team for all data transfer issues and assist in incident resolution and problem management
• Works within the team to develop and maintain service policies, procedures, and standards
• Manage, maintain, and monitor our GoAnywhere MFT Servers, Web Application Servers, Reverse Proxies, Web Application Firewall and Database Servers, Scheduled Tasks and Data Transfers (HTTPS, FTPS, SFTP, Open FT, Windows-based and Linux based)
• Check, control, modify and apply security settings (following the principal of least privileges, document deviations) on operating system, service, job and application level
• Analyze and solve problems for services, applications or jobs running on our systems
• Check, clarify, manage, test, implement and monitor change requests related to our systems or services provided by us (eg, web server software)
• Support implementation of change requests related to data transfer services, applications or jobs running on our systems
• Create and maintain all compliance related documents for all servers, services, applications, and jobs running on our systems
• Identify and assess the current mode of operation and design and document the infrastructure and provide service improvement plans

Qualifications

• At least 5 years experience in working with Managed data transfer and Integration platforms
• At least 5 years experience with end-to-end solution designing and implementation
• Understanding various data transfer technologies and good understanding on Managed file transfers
• Understanding third party authentication for the web applications (AUTH0, Azure AD)
• Understanding of robotic process automation and extensive experience in logical coding
• Experiencing in data labeling and other regulations like GDPR and HIPAA
• ITIL foundation certification
• Competences and Behaviors:
• Highly self-motivated with the ability to identify areas of focus and tackle new challenges
• Must be able to communicate effectively and build solid relationships with individuals at all levels, in multiple geographies and business functions
• Strong oral, written, and presentation abilities - able to convey topics to different stakeholders
• Strong business acumen with the ability to build business cases for technology initiatives and to effectively communicate the value proposition to non-technical stakeholders
• Ability to work within a dynamic and fast paced international environment
• Ability to build rapport with other team members and relevant teams
• Technically innovative, able to express technical and non-technical concepts in clear verbal and written English
• Encourages people to be open and share their views
• Ability to use own initiative to solve technical problems, considering a range of options that meet the needs of all stakeholders
• Drive innovation and best practice
• Strive for standardization and simplification in all aspects of work

Technical skills

• Expert experience on GoAnywhere and File Catalyst
• Good knowledge on tools by Help Systems (GoAnywhere MFT, Threat Detection and Prevention) would be an added advantage
• Programming knowledge (eg, PowerShell, Perl, Bash, PHP, .Net, SQL)
• Logic based automations using MS Flows. Workflows and RPA s
• Collaborating with other architects, DevOps engineers, and infrastructure teams to ensure a seamless deployment of all solution from development to production
• Assist in designing and implementing solutions that are both customer-centric, and provide the best possible experience for developers, operators, and architects while meeting Organization s requirements
• Work closely with our partners to ensure that they have a great experience on cloud
• Stay up to date with industry trends

• Leadership (+)
• Collaboration & Customer Orientation (++)
• Intercultural Sensitivity (+)
• Value Orientation (+)
• Team Development (++)
• Ability to multi-task and handle multiple assignments simultaneously, while focusing on delivery quality (+)
• Ability to use initiative when needed (+)