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Sr.Process Associate - Opportunity To Cash
2-7 years
Bangalore / Bengaluru
1 vacancy
Sr.Process Associate - Opportunity To Cash
Siemens
posted 10hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- We are currently looking for Order Management/ Specialist to join our india/international order management / logistics Centre in one of our Divisions (B2B model).
- The successful candidate will be primarily responsible for customer order processing (products and systems), some logistics activities and taking part in shaping of a customer service model.
- Processing orders in the system based on the input from customers and salesmen.
- creation of PO based on dedicated order form.
- PO changes handling in SAP.
- Enquiry handling on PO status, availability etc
- ICC Billing & clarification of billing query.
- Organization of deliveries and material flow within the company in line with relevant regulations.
- Cooperation with suppliers, shipping companies and customs agencies.
- Monitoring delivery timetables.
- Controlling circulation of documents, verifying their correctness and monitoring shipping documents.
- Actively proposing process optimizations.
- Act as a stakeholder/Siemens representative when communicating with customer.
- Delivery of order handling services to 2 or more country/business lines (role 80% operational).
- Managing returns and escalations.
- Contacts with customers via email/phone.
- Taking ownership on team s results - supporting others, identifying and escalating operational issues to achieve team s goals.
- Occasionally participating in small to mid-size operational projects at country or regional level.
- Efficient training of team members including new joiners.
- Supporting Logistics Specialists in exceptions handling process.
- GS: End-to-end process - from order till invoice/cash collection.
- A university degree.
- Around 2 years of experience in order processing, logistics, customer service (gained preferably in the technical sector, SSC/BPO).
- Knowledge of ERP software (preferably SAP) and/or educational background in logistics.
- Ability to work in a team.
- Good communication and customer service skills.
- Open-mindedness and constructive attitude to performed tasks.
- Willingness to work for extended hours on weekdays/ weekends during month end / quarter end close.
Employment Type: Full Time, Permanent
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What people at Siemens are saying
Rating based on 29 Process Associate
reviews
Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
Less work pressure and good work life balance
- Skill development - Good
Less salary and benefits.
Process Associate salary at Siemens
What Siemens employees are saying about work life
Siemens Benefits
Flexible Work Options and Hybrid Work Models Employee Engagement Health & Wellness Career Development 
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