Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Premium Employer

Siemens

Compare

4.1

based on 4.8k Reviews

691 Siemens Jobs

Service Manager Process Automation

Siemens Limited

4.1

based on 4.8k Reviews

2-7 years

Pune

1 vacancy

Service Manager Process Automation

Siemens

posted 19d ago

Job Role Insights

Flexible timing

Key skills for the job

SAP CO SQL German Linux Administration HTML Data Mining

+ 4 more

Job Description

We are driving the digitalization and automation of our business processes worldwide using Robotic Process Automation (RPA). We have already robotized over 700 processes worldwide, either in Centers of Excellence, in local teams or as part of citizen development. The main objectives of robotizing these processes are to improve productivity and support data mining to support us developing in a data driven company.

You ll make a difference by:

Understand business context, business processes and data structures.
Implement IT services to ensure the effective delivery of RPA solutions and optimize service quality and customer satisfaction.
Supervise the day-to-day operations of the RPA service desk and ensure timely resolution of incidents and service requests within defined SLAs.
You will be the main point of contact for our RPA customers and external suppliers, providing expert advice on standard processes for RPA service management, and ensuring proactive communication and relationship management.
Conduct regular reviews of RPA service processes and workflows, identifying areas for optimization and enhancement.
Proven analytical and problem-solving abilities, with a track record of driving process improvements and operational efficiencies.
Orchestrator Maintenance - perform regular updates and security fixes, supervising the system performance and troubleshooting any software related issues.
Perform and maintain rights management, including access maintenance for defined users both functional and client.
Review monthly invoices and monitor annual budget.
Support developing strategies to optimizes the RPA usage in SMO

You ll win us over by:

Successfully completed studies in the field of computer science or a comparable training path
Experience in the acquisition, analysis, project planning and implementation of business processes
Knowledge of "IT procedures" and infrastructures such as directory services, file servers, Active Directory, VMWare (virtual clients), ticket systems, PKI infrastructure, software distribution, servers (Windows, Linux).
Proven experience (at least 5 years) in IT service management with a focus on RPA solutions (ideally with UiPath), SAP and ITIL framework.
Good understanding of RPA technologies, platforms, implementation methods and PAM solutions.
Extensive knowledge in the field of database monitoring, SQL and IT security.
Proficiency in at least one common programming or scripting language (eg, C#, Dotnet, Python, or PowerShell) for deploying/distributing software
High level of self-motivation and team-oriented way of working
Quick comprehension, resilient and assertive
Communicative, committed and reliable
Independent way of working, customer- and service-oriented with high quality standards
Solid written and spoken German and English skills are a prerequisite
Solid analytical and problem-solving skills with a track record of driving process improvement and operational efficiencies.