Customer Experience Specialist @ Hyderabad

Job Summary: We are seeking a passionate and dedicated Customer Experience Specialist to join our team. The ideal candidate will be responsible for enhancing the overall customer journey, ensuring that every interaction with our brand is positive and impactful.

Key Responsibilities:

• Develop and implement customer experience strategies that align with company goals.
• Analyze customer feedback and data to identify areas for improvement.
• Collaborate with cross-functional teams to enhance customer touchpoints.
• Monitor and report on customer satisfaction metrics.
• Conduct regular training sessions for staff on best practices in customer service.
• Stay updated with industry trends and best practices in customer experience.

Qualifications:

• MBA in Marketing, or a related field.
• Proven experience in a customer experience or customer service role.
• Strong analytical skills and the ability to interpret qualitative data.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Proficiency in CRM software and other customer service tools.

Preferred Skills:

• Experience in B2B and B2B2C company
• Knowledge of customer journey mapping and design thinking.
• Certification in customer experience management (e.g., CCXP).