Quality Manager, Quality Head

Role & responsibilities

• Do analysis of top five defects from IHR for Corrective & Preventive Action (CAPA)
• Conducting weekly rejection analysis & releasing scrap notes to the stores.
• Continually improve by following Process Improvement, Kaizen & Poka-yoke. Establish, document, implement and maintain Quality systems in line with IATF and VDA or any other customer specification.
• Poka-yoke and Kaizen audits should be done by the 5th of each month.
• Ensure integrity of the QMS is maintained when changes in QMS documents are planned and implemented (procedure of document control).
• Follow QA MIS as per required format and frequency.
• Develop a monthly budget, get it approved, adhere to the same and present a report at the beginning of the next month.
• Risk identification and mitigation. Example Customer likely dissatisfaction.
• Work for new developments like inspection, planning of gauge. Dispatch & packing.
• Ensure MSA & SPC as per the plan
• Conduct layout inspection as per the plan and take corrective action on non-conformance.
• Be responsible for conformity to product requirements and authorize to stop shipmentand stop production to correct quality problems. At the same time keep the personnel with authority and responsibility for corrective action informed and updated about the non- conformity.
• Ensuring that the production operations across all shifts are staffed with personnel in-charge, in the absence of the same arrange for required staff to ensure conformity to product requirements
• To ensure calibration as per plan
• To maintain Housekeeping in the respective area and plant by adhering to the 5S procedures.

• Ensure customer satisfaction by achieving ZERO customer complaints.
• Achieve PPM targets at customer end and within the organisation. Be better than what is demanded by the customer.
• Communicate customer complaints in the morning meeting with the persons concerned like CFT Team and Top management in case of major complaints.
• Ensure that the focus while dealing with customer complaints is on corrective & preventive action.
• To review and monitor customer complaint trends including effectiveness monitoring

• Achieving 100% results in customer audits, audits conducted by internal auditors and certification bodies.
• Timely closure of Audit NCs.
• Adhering to targets given by the management for Controlling and reducing Cost of Quality and Cost of Poor Quality.
• Lead daily team meeting for developmental and quality concerns. Ensure solution to be achieved by the team adhering to the required timelines.
• Provide training to the subordinates as well as new joinees in the team and to the rest of the organization as per need.
• Develop training videos for future use. This will reduce effort in delivering the same training repeatedly.
• Motivate and recognize the team as per our policies.
• To impart awareness on quality policy to all subordinate
• Distributing all the subordinates the allotted work and managing their performance.
• Must be an expert in QMS procedures and core tools.
• Must hold good knowledge of problem-solving techniques,
• customer specific requirements
• Should hold strong process and product knowledge
• Must hold strong communication skill
• Should have strong leadership skills, computer skills and presentation skills
• Must be a critical thinker and should have problem-solving skills, planning and organizing, coordination skills
• Should have strong analytical ability
• Should be able to use instruments, select appropriate instruments and guide team
• Should have very high enthusiasm
• Must be planning, execution, delivery, and task-oriented personnel
• Should Upgrade team by providing technical training to match their expectations
• Must have excellent time management skills
• Should hold strong administrative capability
• Should be confident and persuasive in nature
• Should be a team player
• Should promote core values of the organization
• Must be ethical
• Should have an eye for details
• Must be target oriented
• Must have an ability to maintain required business secrecy