Sales & Support Professional

The ideal candidate will be responsible for both sales and customer support activities, ensuring a seamless and positive experience for our clients. This position requires excellent communication, interpersonal skills, and the ability to manage sales leads, inquiries, and support requests effectively.Key Responsibilities : Sales : Identify and target potential customers through various channels, including cold calling, networking, and online research.Engage in consultative selling to understand customer needs and recommend appropriate products or services.Manage the sales cycle from initial contact to closing the deal, including creating proposals, negotiating terms, and closing sales.Meet or exceed sales quotas and revenue targets, as defined by the company.Customer Support : Respond to customer inquiries, concerns, and support requests via phone, email, and chat promptly and professionally.Resolve customer issues and complaints efficiently and effectively, ensuring high levels of customer satisfaction.Provide product or service information and assistance to customers, guiding them through troubleshooting and problem-solving processes.Maintain accurate records of customer interactions and transactions in the CRM system.Product Knowledge : Stay informed about company products and services, as well as industry trends, to effectively communicate and support customers.Continuously update product knowledge to provide informed recommendations and answers to customer inquiries.Collaborate with the product development team to provide feedback on customer needs and suggest improvements.Relationship Building : Develop and maintain strong relationships with existing and potential customers, understanding their unique needs and preferences.Foster long-term customer loyalty by providing exceptional support and personalized service.Reporting : Prepare regular sales and customer support reports for management, including sales performance, customer feedback, and service quality metrics.Analyze data to identify trends, opportunities, and areas for improvement.