Team Leader (EV) (PV)

EV Team Leader

Dealer Management:

Has overall responsibility of managing & monitoring dealers sales performance on various sales and sales support parameters. Like providing feedback on utilization of funds, review, guide dealership in planning and growth/infrastructure of outlet and ensuring Dealership profitability

Facilitate in planning of Dealers growth activities by conducting Sales road shows, help & plan with Dealers Sales GM-monthly sales target & review the same, monitoring of Dealers Sales incentive scheme.

Responsible for recruiting & guiding dealers staff, monitor review their work for defined levels of performance and ensure high motivational level in team.

POS planning & forecasting

Timely Submission and coordination with regional finance team in settlement of dealer claims.

Work closely with dealership to improve profitability - Adherence on infringement policy with in the dealers to improve dealer retention& profitability

Coordination with logistics department for timely billing and dispatches to avoid delay in deliveries.

Timely submission of claims and follow up so that the money gets credited

Sales Support Activities:

Monitor SSI-focus on specifics such as Vehicle delivery process, time taken and quality of response to customers

Ensuring smooth first contact, need analysis of vehicle required, quick & suitable financing options

Handling customer complaint resolution, monitoring customer satisfaction parameters i.e. etc

Policies & Procedures:

Ensuring adherence to policies, systems & processes like Implementing Sales Operation standards at dealership, DMS coordination, conducting BSC audits implementation of DMS, financial audits, monitoring working capital requirements / gaps

Working within the assigned budget

Improving RO/dealer systems & processes / SOP implementation

Market Intelligence:

Ensuring through regular customer feedback capturing of product & services

Track competition activities, sales trends, consumer schemes and dealer incentive programs in order to stay competitive in the field actions