As a Front Desk Executive, you will be the first point of contact for our company. Your duties include offering administrative support across the organization, including managing the travel desk. You will handle the flow of people through the business and ensure that all reception and travel-related responsibilities are completed accurately and delivered with high quality and in a timely manner.
KEY ACCOUNTABILITIES: (Key Result Areas KRA)
Reception Management
Travel Desk Management
Administrative Support
KEY PERFORMANCE INDICATORS KPI
Reception Management:
Track stocks of office supplies and place orders when necessary
Assist colleagues whenever necessary
Serve visitors by greeting, welcoming, and directing them appropriately.
Notify relevant employees when visitors arrive.
Keep an eye on security and telecommunications systems.
Answer visitors questions, calls, and emails, and provide them with the relevant information.
Handling Travel Desk:
Manage end to end travel plans pan India efficiently and cost-effectively airlines, trains, transport, and hotels
Manage all employees bookings through Make my trip corporate account
Negotiate on best rates through vendors every time there is a travel occurrence for Bosses holiday plans
Communicate with the person travelling regularly to keep them updated on logistics
Manage emergency changes/cancellations in a professional and calm manner
Handle all incoming travel requests and the processes that follow after
Manage phone calls and correspondence (e-mail, letters, packages etc.)
Support budgeting and bookkeeping procedures
Administrative Support:
Assist with various administrative tasks, such as data entry, scheduling meetings, and managing office supplies
Courier Management
Manage and organize documents, including scanning, photocopying, and filing as needed
Monitor visitor access and maintain security awareness
Provide support to the HR as needed
REQUIRED KNOWLEDGE, SKILL ABILITIES
Excellent verbal and written communication skills.
Knowledge of latest Travel desk and ability to manage travel arrangements.
Basic computer knowledge with understanding of technology to guide implementation.