Google Cloud AI Platform Developer (5-7 yrs)

Job Type : Contract (6 months) | Remote

Job Description :

We are seeking a highly skilled and experienced Google Cloud AI Platform (CCAIP) Developer/Consultant to join our team.

In this critical role, you will be responsible for designing, developing, and implementing innovative AI powered solutions that enhance customer experiences and drive business value.

You will leverage the power of Google Cloud's cutting-edge AI/ML technologies, including Vertex AI, Gemini Pro/Flash, and Dialogflow CX, to create intelligent systems that transform how we interact with our customers.

Key Responsibilities :

- Design and build sophisticated conversational interfaces using Dialogflow CX to enable seamless and natural interactions with customers across various channels.

- Optimize Agent Assist solutions to empower customer service agents with real-time insights and improve overall efficiency.

- Develop and implement robust Vertex AI workflows for data ingestion, model training, and deployment.

- Leverage the power of Vertex AI to build and deploy custom machine learning models.

- Utilize the advanced capabilities of Gemini Pro/Flash for real-time analytics, high-performance data processing, and the development of intelligent applications.

- Develop and integrate in-house AI models with existing legacy contact center systems, such as UJET.

- Collaborate closely with cross-functional teams to translate business requirements into effective and scalable technical solutions.

- Ensure the scalability, performance, and security of all AI applications.

- Stay abreast of the latest advancements in AI/ML technologies and their applications in customer experience.

Qualifications :

- Bachelor's degree in Computer Science, Engineering, or a related field.

- 5+ years of overall experience in AI/ML development.

- 3+ years of hands-on experience with Google Cloud AI Platform (CCAIP) technologies.

- Deep expertise in Vertex AI, Gemini Pro/Flash, Dialogflow CX, and Agent Assist.

- Strong proficiency in programming languages such as Node.js, Python, and Java.

- Familiarity with data processing tools like BigQuery and Looker.

- Excellent communication and collaboration skills.

- Strong problem-solving and analytical abilities.

- Ability to work independently and as part of a team.

Preferred Qualifications :

- Google Cloud certifications (e., Professional Machine Learning Engineer on Google Cloud)

- Experience with contact center technologies and operations