IT Programs Manager - Travel & Leisure Industry (7-11 yrs)

- Responsible for the successful delivery of all programs/projects within their portfolio.

- Effective facilitator and coach that develops teams that can adjust to change and deliver on planned outcomes.

- Delivery of project scope on time and on budget as per communicated and agreed to targets.

- Proactively and accurately manage project financials to meet department planning, forecasting, and reporting deadlines.

- Maintain plans at appropriate level of detail to provide Resource Managers visibility to staffing needs by skill set.

- Proactive engage Resource Managers in securing resources for project work, and communicate any changes in demand throughout project.

- Ensure proper and timely project communication to all external and internal stakeholders (status reports, steering committee, resource managers, etc).

- Leads, mentors, influences and supports Project Managers on complex projects and assignments.

- Establishes project management policies, guidelines, metrics and templates.

- Looks for ways to streamline project management processes and tools, and increase efficiency and success rate of project management team.

- Works with Governance team to ensure adherence to dept needs.

- Provides centralized project management services such as planning, scheduling, estimates, costing, project accounting and risk assessment.

- Works with Global Business Solution, Software Engineering, Technical Engineering, and Operations -Leads to align pipeline and active project schedules and dependencies.

- Facilitate project/portfolio reviews of critical /key projects and programs.

- Tracks and reports project or program status, ensuring that risks are reviewed and mitigated, issues are escalated and resolved and changes are documented and approved.

- Collaborates with internal and external constituents, including suppliers, to meet common goals and resolve conflicting issues.

- Applies subject matter expertise in the execution of assigned functional responsibilities; remains current with industry trends, especially as related to contemporary project management techniques as they impact corporate objectives.

- Manages Project Managers, Project Analysts and Project Administrators within their team.

- Monitors work demand, and makes decisions to augment team with contractors as needed.

- Monitors performance, provides timely feedback and coaching/mentoring, and performs formal and informal performance reviews and discussions.

- Develops resources by helping to identify training needs and opportunities.

- Creates formal Development Plans as needed.

- Participate, in collaboration with IT Leadership, in the definition and implementation of Technical and Functional IT strategies, to align to corporate strategy and Key Performance Indicators.

- Performs other duties as required.

- This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

- Employees will be required to perform any other job-related duties assigned by their supervisor or management'.