Admin Manager

Key Responsibilities

1. Client Onboarding and Relationship Management:

• Welcome and onboard new clients by providing detailed orientation about the space and its amenities.
• Build and nurture long-term relationships with clients, ensuring their needs are met and concerns are addressed.
• Conduct regular check-ins with members to maintain a strong rapport and gather feedback.

2. Client Queries and Support:

• Act as the first point of contact for all client queries, providing prompt and effective resolutions.
• Maintain open communication channels to ensure members feel supported and valued.

3. Client Invoicing and Administration:

• Handle client invoicing and payment follow-ups accurately and efficiently.
• Assist with contract renewals and maintain up-to-date membership records.

4. Social Media and Design Management:

• Manage the coworking spaces social media accounts, creating engaging content and campaigns to drive visibility and engagement.
• Use tools like Canva to design marketing collateral, event posters, and promotional materials.
• Promote the coworking space through creative online and offline strategies.

5. Space Tours for New Clients:

• Conduct engaging and informative tours for prospective clients, highlighting the coworking space's features and benefits.
• Tailor space presentations to align with client needs, ensuring high conversion rates.

6. Inventory Management:

• Maintain a detailed inventory of office supplies, furniture, and equipment to ensure the coworking space is always well-stocked and functional.
• Coordinate the procurement of necessary supplies and monitor usage to avoid shortages or overstocking.
• Ensure that all office equipment (e.g., printers, projectors, coffee machines) is regularly maintained and promptly repaired when needed.

7. Conference Room and Meeting Space Management:

• Oversee bookings for conference rooms and meeting spaces, ensuring availability and preparedness.
• Ensure rooms are equipped with necessary technology and are set up as per client requests.

8. Maintenance and Hygiene:

• Maintain a clean, organized, and welcoming coworking environment by coordinating with cleaning and maintenance teams.
• Regularly inspect facilities to ensure hygiene and functionality meet high standards.

9. Event Coordination:

• Organize and manage networking events, workshops, and other member engagement activities.
• Collaborate with external partners or speakers to deliver value-added experiences for members.

10. Community Engagement:

• Foster collaboration and interaction among members, encouraging a sense of community.
• Address any interpersonal challenges among members tactfully and constructively.

Qualifications and Skills:

• Bachelor’s degree in Hospitality, Business, Marketing, or related fields (preferred).
• Previous experience in customer service, coworking spaces, or community management is a plus.
• Proficient in social media management tools and design platforms like Canva.
• Strong interpersonal skills, with a knack for building and maintaining relationships.
• Highly organized, detail-oriented, and capable of multitasking.
• Familiarity with coworking space management software (e.g., Nexudus, OfficeRnD) is a plus.
• Passionate about creating exceptional client experiences.

Benefits:

• Competitive salary and incentives.
• Opportunity to work in a dynamic, innovative workspace.
• Access to coworking amenities.
• Professional growth and networking opportunities.