Outbound Telesales Manager

Outbound Sales Manager

Job Description: Director - Outbound Sales Manager, chotu.com

About chotu - Indias shopboy

chotu is an award-winning startup founded by IIT-IIM alumni with leadership experience at Microsoft, airtel etc., Imagine a billion Indians being able to browse catalogue, add to cart and place orders on WhatsApp with every nearby store? Well, that is a reality for over 2 million shops across India already, with more joining everyday.

chotu is on a mission to empower every local shop in India to go online and take orders on WhatsApp. With millions of local businesses already onboard, we’re building a platform that’s not just about shopping—it’s about transforming local commerce and making it accessible to everyone, everywhere.

Watch chotu video here.

Role: Outbound Sales Manager
Location: Hyderabad, Work from Office.
Experience: Minimum 5 years in outbound sales as a team leader.
Gender Preference: Female candidates are encouraged to apply

Key Responsibilities:

• Strategy & Planning:
• Develop and implement a high-performance outbound telesales strategy aligned with Chotu's growth objectives.
• Define measurable KPIs and set sales targets for the telesales team.
• Team Leadership:
• Recruit, train, and manage a dynamic outbound telesales team.
• Foster a results-driven culture by coaching team members and monitoring their performance regularly.
• Process Optimization:
• Design efficient telesales workflows and scripts tailored to diverse customer segments.
• Leverage CRM tools to monitor team productivity and improve customer outreach.
• Identify and resolve process bottlenecks for seamless operations.
• Customer Acquisition & Retention:
• Lead efforts to convert leads into long-term customers through persuasive outbound calls.
• Collaborate with marketing to refine lead-generation strategies and campaigns.
• Analytics & Reporting:
• Analyze sales data to identify trends, improve conversion rates, and maximize revenue.
• Provide regular updates and detailed reports to the executive team on sales performance and challenges.
• Cross-Functional Collaboration:
• Work closely with the product, marketing, and operations teams to align sales strategies with business goals.
• Represent the voice of the customer to guide product enhancements and service improvements.

Qualifications

• Proven track record of leading high-performing outbound telesales teams, ideally in a startup environment.
• Strong understanding of sales funnel optimization and CRM tools (e.g., HubSpot).
• Excellent communication, negotiation, and interpersonal skills.
• Ability to analyze data to make informed decisions and drive continuous improvement.
• Entrepreneurial mindset with a passion for building and scaling teams from scratch.
• Experience in concept-selling to local shops is highly desirable.

What We Offer

• Opportunity to shape the future of local commerce in India.
• A dynamic and entrepreneurial work environment.
• Competitive salary and performance-linked incentives.
• Growth opportunities in a fast-scaling startup.Role & responsibilities

Preferred candidate profile

Perks and benefits