Chat Support Executive - CRM

Role & responsibilities:

• Identify and assess customers needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents. Ensure data recorded in the CRM is accurate and up-to-date.
• Follow communication procedures, guidelines and policies.

Preferred candidate profile:

• Someone with good English communication skill and strong deliverables
• Hard working & sincere
• Multitasking capabilities

Joining: Immediate, or with very short notice

Salary: Negotiable (Fixed as well as Incentive)