Customer Support Executive - Automobile

Urgent Hiring for Technical Expert!!

I hope this email finds you well.

We are excited to announce a job opportunity at MSX International for the position of Customer Support Executive (CSE)

Company Overview:
https://www.msxi.com/en/

Job Summary:

The Customer Support Executive (CSE) will be responsible for monitoring DTC (Diagnostic Trouble Codes) and CAN (Controller Area Network) parameters at the Command Center (CC) 24/7. The role involves guiding customers and drivers, managing escalations, and coordinating with dealers to resolve vehicle issues efficiently.

Location: Oragadam, Chennai - Tamil Nadu

Experience: 1-2 years
Industry: Automotive
Working Days : 6 days (Rotational week off & National Holidays)

Qualifications:

• Experience in customer support, vehicle service, or command centre operations.
• Strong problem-solving and communication skills for guiding customers and coordinating with dealers.
• Familiarity with DMS systems, ticketing tools, and vehicle diagnostics (DTC/CAN).
• Ability to work in a 24/7 environment and handle critical issues efficiently.
• Strong analytical skills for reporting and KPI tracking.

Qualification required : 12th + Diploma/ B.Tech

Number of Position open - 14

Language Required :

English + Hindi - 4 candidates

English + Tamil - 2 candidates

English + Telugu - 3 candidates

English + Kannada - 3 candidates

English + Malayalam - 2 candidates

If interested kindly share update resume Shipu.prajapati@msxi.com