14 Seven Seas Hospitality Jobs

Key Responsibilities:

• IVR System Support: Assist in managing and troubleshooting the IVR system to ensure smooth functionality.
• Call Tracking: Help monitor and track incoming and outgoing calls through the IVR system, ensuring calls are routed correctly.
• Call Recording Management: Assist in reviewing and organizing call recordings for quality assurance purposes.
• Camera Check and Monitoring: Assist with overseeing camera checks and monitoring systems to ensure security and operational compliance.
• Reports and Documentation: Help generate reports on call statistics, performance, and system uptime.
• Troubleshooting and Issue Resolution: Support the team in identifying and resolving minor technical issues related to the IVR system and call center operations.
• IVR Optimization: Assist in gathering feedback and identifying areas of improvement for IVR menus, scripts, and flow.
• Team Collaboration: Work closely with the operations and technical teams to assist with day-to-day tasks and improve service quality.