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14 Seven Seas Hospitality Jobs

IVR Support Intern

0-1 years

New Delhi

1 vacancy

IVR Support Intern

Seven Seas Hospitality

posted 4d ago

Job Role Insights

Fixed timing

Key skills for the job

Job Description

Key Responsibilities:

  • IVR System Support: Assist in managing and troubleshooting the IVR system to ensure smooth functionality.
  • Call Tracking: Help monitor and track incoming and outgoing calls through the IVR system, ensuring calls are routed correctly.
  • Call Recording Management: Assist in reviewing and organizing call recordings for quality assurance purposes.
  • Camera Check and Monitoring: Assist with overseeing camera checks and monitoring systems to ensure security and operational compliance.
  • Reports and Documentation: Help generate reports on call statistics, performance, and system uptime.
  • Troubleshooting and Issue Resolution: Support the team in identifying and resolving minor technical issues related to the IVR system and call center operations.
  • IVR Optimization: Assist in gathering feedback and identifying areas of improvement for IVR menus, scripts, and flow.
  • Team Collaboration: Work closely with the operations and technical teams to assist with day-to-day tasks and improve service quality.

Employment Type: Full Time, Permanent

Read full job description

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What people at Seven Seas Hospitality are saying

What Seven Seas Hospitality employees are saying about work life

based on 25 employees
65%
77%
55%
83%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

Seven Seas Hospitality Benefits

Free Food
Cafeteria
Free Transport
Job Training
Soft Skill Training
International Relocation +6 more
View more benefits

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