50 Servicenow Jobs in New Delhi

Across Levels- Comms Media- Networks

Join our team in Strategy consulting to find endless opportunities and solve our clients toughest" challenges, as you collaborate with exceptional people, the latest technology, and leading companies across industries.

Practice: Comms Media ,

Industry Consulting, SC Global Network (GN)

Areas of Work: Fiber Network Strategy Architecture, Fiber Network Rollout and Design

Level: Analyst or Consultant

Location: Delhi Gurgaon, Mumbai, Bengaluru , Pune, Hyderabad, Kolkata, Chennai

Years of Exp: 1- 7 years

Explore an Exciting Career at Accenture

Are you an outcome-oriented problem solverDo you enjoy working on transformation strategies for global clientsDoes working in an inclusive and collaborative environment spark your interest

Then, is the right place for you to explore limitless possibilities.

Comms Media (CM) is one of the Industry Practices within Accentures SC Global Network (GN Team) in Strategy Consulting (SC ). It focuses in serving clients across specific Industries- Communications, Media Entertainment.

Communications - Focuses primarily on industries related with telecommunications and information communication technology (ICT). This dynamic team serves most of the worlds leading wireline, wireless, cable and satellite communications and service providers.

Media Entertainment - Focuses on industries like broadcast, entertainment, print and publishing.

Globally, works to develop value growth strategies for its clients, who are top-notch organizations, and help improve their offers and go-to-market performance and maximize organizational effectiveness. We work on end-to-end projects delivering management and technology consultancy to help our clients achieve greater profitability, quality, and reliability.

From multi-year major systems integration transformation deals to shorter more agile engagements, we have a rapidly expanding portfolio of hyper-growth clients and an increasing footprint with next-gen technology and industry practices, with the following requirements:

Deep expertise in one or more Telecom Domains

Lead delivery of small to medium-size teams to deliver management consulting projects for global clients.

Lead innovation transformation programs and process enablement for our clients

Take responsibility within Comms Media industry group or across the Products group, help build the practice, track metrics, and so on.

Develop assets and methodologies , point-of-view, research, or white papers for use by the team and larger community.

Support global sales team to identify and win potential opportunities within the practice. Help in drafting proposals as an expert for domain areas.

Lead proposals, business development efforts and coordinate with other colleagues to create consensus-driven deliverables.

Understand customer needs and translate them to business requirements, business process flows and functional requirements

Experience to engage with stakeholders independently

Execute a transformational change plan aligned with clients business strategy and context for change. Engage stakeholders in the change journey and build commitment for change.

Bring your best skills forward to excel in the role !

Technical Experience

Must-Have

Experience in Telecom networks process design for Fiber network planning and design , Fiber network operations and Fiber deployments for B2B B2C business

Good knowledge and experience of digital, analytical, FTTx use cases in the Fiber network planning, operations, deployments areas.

Experience in Fiber network due diligence, network migration, CAPEX optimization, network analytics and reporting

Solutioning experience in Fiber design rollout

Sound understanding of technical requirements for broadband network, high level FTTx architecture.

Working knowledge of Fiber network infrastructure (passive and active broadband network parts, relevant technology, and network elements)

Experience in vendor onboarding, monitoring reporting , capacity planning and management

Good experience in establishing command centre, OSS integration with IT applications.

Delivery experience of Telecom networks process in Network Operations of FTTx . Example: Service Delivery, Service Assurance, Field Force Management, Asset management, Network Inventory, Customer Complaint Handling, NOC / SOC etc.

Good To Have

U nderstanding of broadband network generations, network architecture and ITU/3GPP/ETSI specifications

Familiar with GSMA , Dark Fiber deployments

Understanding of telecom broadband network ecosystem

Understand clients /Fiber Rollout needs and goals and provide recommendations on best practices to ensure high-quality service delivery to clients.

Recommend clients technical teams on Fiber network services, standards, and industry best practices and methodologies.

U nderstanding of ITSM tools ecosystem like:Service Now, BMC Remedy, JIRA, Nokia, HP etc.

W orking knowledge of Automation across RPA / Artificial Intelligence / Machine Learning etc. will be a plus.

Understanding of defining value driver trees translating into value components and key KPIs linked to Business objectives .

Core Skills required at least in one or more roles

Experience in the role of Functional Business Analyst, Product Owners, Process Designers, Service Designers, Scrum Master s

Value Architect and Tracking - Define value driver trees translating into value components and key KPIs linked to Business objectives

Qualifications

Role Expectations :

Project Delivery

Work in teams to deliver projects for global clients, and be responsible, with minimal supervision, for:

Independently liaise with customers and convincingly present solutions - especially in an unstructured and ever-changing client environment. Be able to independently question the customer, when required

Gather business requirements from client stakeholders via interactions like interviews and workshops

Understand customer needs and translate them to business requirements (business requirement definition), business process flows and functional requirements thereby acting as an interface between business and technology teams

Ability to understand the as-is process; understand issues with the processes which can be resolved either through technology or process solutions and design detail level to-be process with all stakeholders

Engage all the stakeholders as a virtual team (Customer, Development and Accounts team, Product manager, operations) for sales origination, solutioning and delivery

Propose solutions to the client based on gap analysis for the existing platforms against industry benchmarks

Business Development:

Support global sales team to identify and win potential opportunities within the practice. Help in drafting proposals as an expert for different areas

Support proposals, business development efforts and coordinate with other colleagues to create consensus-driven deliverables

Develop assets and best practices, point-of-view, research, or white papers for use by the team and larger community

Your experience counts!

MBA from a Tier 1 and Tier 2 school and Engineering from Tier 1 school or rich relevant industry experience

Candidate should have 1-6 years experience of working with consulting / services provider firms consulting / services provider firms in the Fiber Network Strategy Architecture, Fiber Network Rollout and Design

Certifications related to BPMN, eTOM , ITIL, SID, TAM is mandatory

Direct onsite experience (i.e., experience of facing client inside client offices in India or abroad) is mandatory. Please note we are looking for client facing roles

Have done a project delivery of related to Fiber Rollout

Plan and deliver well-structured oral and written communications.

Help identify and structure key client challenges into hypotheses and conduct analyses to address the challenges

Strong analytical, problem-solving skills and good communication skills

Exposure to global clients is preferred.

Should have Cross-cultural competence with an ability to thrive in a dynamic environment .