Mgr, Applications Development Mgmt

What you get to do in this role:

• Lead a team of technical and business savvy analysts to deliver solutions for Customer Success group
• Define broader business drivers to map business needs to process and create functional solution design. Develop future solution strategies by working closely with Business and IT teams.
• Work with global teams to manage Custom applications on the SN platform, Netsuite Openair, Qualtrics and other 3rd party applications
• Manage software engineering and analyst team; design and development of scalable software applications
• Responsible for software development and guiding software engineers in developing cloud-based custom applications on the ServiceNow Platform
• Lead teams through 3rd party vendor evaluation selection process
• Work closely with program management, product management and support/satellite teams for new features and upgrades.
• Contribute and participate in reviews for architecture, design and code.
• Mentor, coach, and build a career path for the best in class platform development and analyst team.
• Be a leader in mentoring teams to Diagnose complex software issues and troubleshoot code.
• Build proofs-of-concept (POC) for potential new solutions and technologies Qualifications

To be successful in this role you have:

• Combined 8+ years of experience in the following areas: Customer Experience, Customer Success, product development, Custom software design, leading port