Staff Inbound Product Manager - Case Management

We re looking for an experienced and dynamic Product Manager to join our team and help drive the development of case management solutions across multiple industry verticals. In this role, youll have the opportunity to make a substantial impact by creating foundational components that can be utilized across our organization, empowering teams to scale efficiently and effectively.

What you get to do in this role:

• Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue
• Communicate product priorities and build consensus
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
• Work with multiple teams to guide projects through development and bring high-quality products to life
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
• Communicate complex problems into easily understood requirements and provide solutions
• Develop multi-mode communications that convey a clear understanding of the needs of different audiences
• Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team.

To be successful in this role you have:

• The ideal candidate will bring 8+ years of experience as a product manager in a B2B software company environment.
• A background in case management or ticketing systems is highly advantageous as you ll be focusing on building reusable, cross-functional bricks for case management that will streamline processes across different industry teams.
• The position requires a hands-on approach; you should be comfortable diving into complex issues.
• Were seeking a problem-solver who isn t afraid to get their hands dirty
• A strategic thinker with the accountability and negotiation skills to manage trade-offs between building new solutions and reusing existing ones
• With strong leadership abilities and excellent communication skills, you ll be expected to work independently, operate autonomously, and collaborate confidently with executives and stakeholders across various business units.
• This role is perfect for someone who thrives in a fast-paced environment and can lead with vision, ensuring that solutions not only meet immediate needs but are also scalable and adaptable for future use.
• If youre a proactive, resourceful product manager eager to drive impactful projects, we d love to hear from you.

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!