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108 ServiceNow Jobs

Technical Support Engineer - Infra Support

2-6 years

₹ 8 - 24.45L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Hyderabad / Secunderabad, Ahmedabad

1 vacancy

Technical Support Engineer - Infra Support

ServiceNow

posted 9hr ago

Job Role Insights

Flexible timing

Job Description

Job Description

What you get to do in this role:

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

Qualifications

Qualifications and technical skills that will lead to success:

Must have bachelor s degree in Computer Science or related field (or equivalent degree and experience)

Experience in lever


Employment Type: Full Time, Permanent

Read full job description

ServiceNow Interview Questions & Tips

Prepare for ServiceNow Technical Support Engineer roles with real interview advice

Top ServiceNow Technical Support Engineer Interview Questions

Q1. How will you get the data in the table using js? what are the other ways to print the output? what is a block in js?
Q2. How to solve the error in the code? what is scope? what are logical operators?
Q3. what are the different types of joins
View all 6 questions

What people at ServiceNow are saying

2.9
 Rating based on 7 Technical Support Engineer reviews

Likes

Nothing good when you work as a Tech support engineer.

Dislikes

1. Workload is too much and customers don't have any respect for you. 2. Office politics, management promotes only candidates they like and hikes will be granted only to them. 3. Work life balance is not there. 8-5 job timings is only on papers but in reality you end up working till late night. 4. No proper training is given and m..Read More

  • Skill development - Bad
  • +4 more
Read 7 Technical Support Engineer reviews

Technical Support Engineer salary at ServiceNow

reported by 125 employees with 2-6 years exp.
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₹8 L/yr - ₹24.4 L/yr
226% more than the average Technical Support Engineer Salary in India
View more details

What ServiceNow employees are saying about work life

based on 384 employees
84%
89%
75%
94%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

ServiceNow Benefits

Submitted by Company
Annual Professional Growth Support
Financial & Retirement Benefits
Insurance, Health & Wellness Benefits
Perks & Discounts
Family & Parental Benefits
Generous Vacation & Time Off
Submitted by Employees
Work From Home
Cafeteria
Health Insurance
Free Food
Job Training
Gymnasium +6 more
View more benefits

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ServiceNow Hyderabad / Secunderabad Office Location

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Hyderabad Office
Service Now, Level 3, Block C, iLabs Centre, Inorbit Mall Road, Madhapur Hyderabad
Telangana 500081

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