Lead ServiceNow Developer

Job Title: Lead Servicenow Developer

Experiences: 7+ Years
Work Mode: Work from office
Shift Timings- 2:00 PM- 11:00 PM

Job Description:

• Solugenix is looking for a ServiceNow Developer who will develop ServiceNow Solutions. This is an exciting opportunity for a hands-on developer with the ability to understand the client requirements, build the solution, walkthrough the solution with the clients.
• We are looking for individuals who have strong technical skills, great communication skills and can work with clients & users based in USA, know how to develop and deliver, are deeply technical, highly innovative and long for the opportunity to build pioneering solutions to challenging problems in ServiceNow ecosystem.
• You will deliver professional software engineering and ServiceNow best practices for the full end-to-end implementation of ServiceNow solutions to clients. Candidates must have the ability to take a project from scoping requirements through actual launch and support of ServiceNow solutions.

Required Skills:

• 4+ years of experience in ServiceNow Implementation Projects. Passionate about technologies and ServiceNow in particular.
• Mandatory recent experience in CSM (Customer Service Management) implementation and support projects.
• Coordinate with client and team members and ensure there are no gaps in understanding the requirements.
• Understand the functional and technical requirements of the application.
• Participation in technical and functional for enhancing the application.
• Discuss with the client every day, understand and document the requirements. Develop solutions accordingly.
• Participate in SCRUM meetings every day. Implement SCRUM practices in the team.
• Excellent communication and analytical skills
• Have exposure to 3CLogic telephony system integrated with ServiceNow. Coordinate with 3Clogic team in fixing issues.
• Manages implementation of ServiceNow Upgrade. Ensure existing functionalities are not impacted with upgrades.
• Provide new access for new hires (ServiceNow and 3CLogic)
• Manage the ServiceNow and 3CLogic License allotments.
• Implementing eBonding, and client requests for enhancements or changes to ServiceNow
• Implement Ticket Category changes and requests from Operations team.
• IVR Management and creation in 3CLogic. Coordinate with 3CLogic team.
• Reports and Dashboard Management ServiceNow and 3CLogic.
• Foundation Data Management
• Testing code fixes/updates and new rollout before moving to production.
• Chat functionality in ServiceNow (Virtual Agent)
• Be the point person for New support desk rollout of client onboarding. Instance creation and data structure creation for the new client.
• Create backlog of requirements. Prioritize for implementing. Project Management.
• Manage inbound Email integration into ServiceNow

Technical Skills:

• Strong experience in ServiceNow platform - particularly CSM and ITSM applications
• Experience with 3CLogic integration with ServiceNow

Education:

• Bachelor's degree in computer science or related discipline
• Certifications in ServiceNow CSA, CAD or CIS-CSM