ServiceNow Developer - Configuration & Support (6-13 yrs)

Job Description :

ServiceNow Business Analyst is responsible to perform software configuration and support including, but not limited to platform administration & providing support on incidents. Adapts existing methods and procedures to create possible solutions to complex requirements. Uses considerable judgment to determine solution on complex problems.

JOB RESPONSIBILITIES :

- 5+ years of extensive ServiceNow Development experience in developing as per the requirement and providing ongoing support and maintenance

- Must have a strong understanding of ServiceNow platform capabilities, JavaScript, and other web technologies

- Familiar with IT service management processes and best practices

- Ensures development starts only after documented and approved requirements are shared by Business Analyst.

- Strict adherence to Platform design standards and strategies

- Ensures agreed timelines are met or asks for support as needed

- Assists BA in documentation and revises the same as necessary.

- Ensures all configurations are documented and stored in a central repository

- Attends meetings and provides status updates

- Keeps the BA updated with all the progress and works very closely with them

- Ensures all items in developer checklist are followed

- Resolves technical escalations, including responding to defects

SKILLS/COMPETENCIES REQUIRED :

- 5+ experience in ServiceNow support

- Experience on improving health of the platform referring to health scan of instance.

- Extensive experience working with clients and users.

- Good interpersonal skills and ability to work with diverse and remote team

Education :

- Bachelor's degree or above.

- Certified System Administrator is mandatory

- Certification on ServiceNow modules will be preferred