Service Manager

Job Description:
We are looking for a dynamic and results-driven Service Manager to lead our customer service operations with a strong focus on revenue generation. The ideal candidate will oversee service delivery, ensure client satisfaction, and implement strategies to drive sales and maximize profitability.

Key Responsibilities:

Revenue Generation:

• Develop and execute strategies to increase revenue through upselling, cross-selling, and client retention.
• Identify new business opportunities and collaborate with the team to convert leads into revenue.

Team Leadership:

• Manage and mentor the service team to deliver exceptional client experiences.

• Set clear performance goals and monitor team productivity.

Client Management:

• Build and maintain strong relationships with clients to ensure repeat business.

• Handle escalated client issues and provide timely resolutions.

Operational Excellence:

• Develop and enforce service policies to ensure efficiency and quality.

• Monitor service performance metrics and generate reports to track progress.

Collaboration:

• Work closely with sales, marketing, and channel partners to align service efforts with business goals.

• Contribute to promotional campaigns and client engagement initiatives.

Training and Development:

• Train the service team on revenue-focused strategies and customer interaction techniques.

Perks and benefits - Incentives and Bonuses