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2 Adidas Service Manager Jobs
Service Manager
Adidas
posted 25d ago
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Flexible timing
Key skills for the job
Job Description
Incident management is critical for maintaining the smooth operation of IT services in any organization. An Incident Manager plays a key role in ensuring that any disruptions are dealt with swiftly and effectively.
WHAT YOU CAN EXPECT
- The person will be allocated to SAP Basis & Infrastructure team and will help the team look and manage the incidents, service & change requests and conduct the Scrum meetings for the team. He/she will work to make sure the timely completion of the work in the incidents, SRs & CRs and make sure SLAs are met.
- He/she will also have to keep good communication with the technical team members understand the tasks in the incidents and negotiate timelines with the stake owners when required.
- He/she will be the point of contact for the vendor teams Change management team for incident assignments, SLA reviews, Business/Assignment group mappings, Monthly service reviews and other project management meetings.
- He/she will also be asked to maintain the Kanban boards for technical assignments/projects on Teams, Jira and other platforms.
- He/she will also be asked to present the Project metrics, to the leadership periodically online or offline.
WHAT WE ARE LOOKING FOR
- 5+ years of experience in IT Industry.
- At least three Projects with hand-on exposure to Project Management, Incident Management, Scrum Master role.
- Excellent communication skills in English language.
- Good working Knowledge of IT ticketing tool like Service now, ITSM, Jira.
- Must have worked on integration of Service management tools across client and vendor.
- Good Working knowledge of Agile methodologies.
- Must have worked on Confluence tool for documentation of technical landscapes.
- Good Knowledge of MS Office tools (Word, PPT, Visio, MS Teams)
- Good listening and Understanding attitude and Problem-solving approach.
Good to have:
- Moderate knowledge of SAP Basis, AWS Cloud.
- German language.
- COURAGE: Speak up when you see an opportunity; step up when you see a need..
- OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
- INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
- TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
- INTEGRITY: Play by the rules. Hold yourself and others accountable to our company s standards.
- RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
Employment Type: Full Time, Permanent
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People are getting interviews at Adidas through
People are getting interviews through
(based on 44 Adidas interviews)
Job Portal
Referral
Company Website
Walkin
Campus Placement
32%
20%
16%
5%
2%
25% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What Service Manager at Adidas are saying
Service Manager salary at Adidas
reported by
5
employees
with 8-12
years exp.
₹16.1
L/yr - ₹28
L/yr
187%
more
than the average Service Manager Salary in India
View more details
What Adidas employees are saying about work life
based on 552 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Adidas Benefits
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Adidas Gurgaon / Gurugram Office Locations
Gurgaon Office
391 Adi, Metro Pillar Number 115, Mehrauli-Gurgaon Rd, Ghitorni, New Delhi, Delhi 110030, India
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Gurgaon Office
SHOP NO-3, Old Delhi Gurgaon Rd, opp. HUDA OFFICE, Rajiv Nagar, Sector 14, Gurugram, Haryana 122001, India
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