Service Desk Engineer

As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions.

Roles & Responsibilities:

- Expected to build knowledge and support the team.

- Participate in Problem Solving discussions.

- Provide timely and effective technical support to clients.

- Troubleshoot and resolve client issues related to the system or application.

- Collaborate with cross-functional teams to identify and implement solutions.

- Document and maintain accurate records of client interactions and issue resolutions.

- Conduct training sessions for clients to enhance their understanding of the system or application.

- Stay updated with the latest product knowledge and industry trends.

- Assist in the testing and implementation of system or application updates and enhancements.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Service Desk Management.

- Good To Have Skills: Experience with incident management tools.

- Strong understanding of ITIL processes and best practices.

- Excellent problem-solving and analytical skills.

- Effective communication and interpersonal skills.

Additional Information:

- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.

- This position is based at our Gurugram office.

- A 15 years full-time education is required."

Kindly reply to this email to confirm your acceptance.

For further queries please send us an email to Annapurneswari_g@trigent.com

Thanks & Regards,

G S Annapurneswari
Recruitment Specialist
Mobile: +91 8904411010