355 Service Delivery Management Jobs in Mumbai

About this opportunity:

Job Role Summary
Reporting to the CU Head of Service Line Optimize, you will have overall accountability for the RAN and Transport Network Design and Optimization (NDO) related service delivery and profitability. You will be expected to lead and proactively drive within all phases of the sales and delivery life cycles to ensure a profitable business outcome with high levels of customer satisfaction. As Head of Optimize and Transport, you will ensure that your team is dimensioned both in scale and skill to meet the business needs of the organization from both tactical and strategic perspectives. You will also be expected to proactively drive top line growth together respective sales teams with the Key Account. As far as customer relationships you will be expected to engage on a regular basis to develop key relationships and ensure high levels of satisfaction throughout all phases of the NDO business.

Overall Job Accountabilities-

• Specifically, your accountabilities will include (but not limited to):
• End to End responsible for meeting delivery targets of NDO (RAN and Transport) related business and ensuring that all guidelines of OHS are adhered to.
• Proactively working together with Circle NDO leads and ensuring required competent resources and ASP DT teams are available to meet the project targets of circle.
• Working very closely with Sourcing and ASPM to ensure volume and quality of ASP teams are planned well in advance.
• Ensuring through Central technical team, support is provided to Circles whenever required before any escalations from customer related to performance of network as per E/// scope and deliverables.
• Transport network planning, design and optimization related competent team availability to meet the project and ad hoc business requirement.
• Developing and leading a team in both scale and skill to deliver according to agreed business and delivery strategies.
• Proactive engagement and leadership with the respective sales organizations within the Key Accounts to identify and drive leads and opportunities from concept to realization.
• You will have key role reinforcing add- on sales culture and driving top line growth.
• Lead C-Level customer presentations where required and proactively engage on a regular basis within the customer organization to identify needs, expectations and develop close relationships.
• Proactively analyze customer network data for capacity bottlenecks impacting customer experience, creating a proposal of where and when to invest which is to be tabled and progressed with the Key Account.
• Create an optimal Delivery model with a mix of CU/MA resources, GSD and ARPs and involvement of Global experts based on requirement.
  

• Demonstrated ability to lead large service delivery teams in diverse and complex operational environments.
• You will develop a culture with your team that challenges, sustains, engages, and motivates your people.
• You will hold yourself accountable in everything you do and you know how to hold others accountable to achieve common goals of your organization.
• You will take an extremely proactive approach, when issues are raised to you action will be taken and driven to conclusion.
• You lead by example in everything you do and you generate energy in those around you to achieve goals.
• Take ownership, make the hard decisions, drive to conclusion, don t blame others, be humble to seek help when needed and learn from previous mistakes.

Qualifications

• Degree in Electrical, Electronics or Telecommunications Engineering or IT mandatory
• Other Business-related qualifications highly regarded.

Relevant Experience

• Minimum 18 years of relevant experience in ICT Industry with experience in pre-sales and service delivery in RAN and Transport NDO services
• Demonstrated Network Design and Optimization background of at least 12 years in RAN Transport domain.
• Proven track record of leading teams to successful project outcomes in customer projects and CxO engagement.
• Senior leadership experience, previous management experience and other leadership skills will be considered as an advantage.
• Demonstrated ability to work in a demanding service environment with changing and tight deadlines.
• Solid and proven negotiation and conflict management skills