1 Western Refrigeration Service Coordinator Job

Job Title: Service Coordinator

Location: Indore (Immediate Joining)

Experience: 2+ Years in a Similar Role

About Western Refrigeration Pvt Ltd:
Western Refrigeration Pvt Ltd, a pioneer in the Indian commercial refrigeration industry, was the first manufacturer of Visi-coolers in India. With a state-of-the-art Greenfield facility in Sanjan, Gujarat, it boasts the largest plant of its kind in South-East Asia, producing over 1,000 units per day. Today, Western has an annual capacity of 360,000 units and exports to 45 countries across Asia, the Indian Subcontinent, and Africa.

As an innovator, Western was among the first to use Carbon Dioxide as a refrigerant and to develop solar-powered coolers. We also pioneered the manufacturing of dispensers and stainless steel equipment for the quick-service restaurant industry. Over the past decade, Western has grown at a CAGR of 30%, with 35% of sales coming from exports.

Job Summary:
We are looking for a dedicated and experienced Service Coordinator cum Tele Operator to join our team at Western refrigerations pvt ltd. The ideal candidate should have a minimum of 2 years of experience in customer service, telecommunication, and coordination roles. As a Service Coordinator, you will be responsible for coordinating services, managing customer inquiries, and assisting with operational tasks to ensure smooth service delivery.

Key Responsibilities:

• Handle incoming calls and provide exceptional customer service.
• Coordinate between different departments to ensure timely service delivery.
• Manage service-related issues, provide solutions, and ensure customer satisfaction.
• Maintain accurate records of customer communications and service requests.
• Assist in scheduling, dispatching, and following up on service operations.
• Perform other administrative duties as required.

Required Skills and Qualifications:

• Minimum 2 years of experience in service coordination or telecommunication roles.
• Strong communication skills (both verbal and written).
• Excellent organizational and coordination skills.
• Proficient in MS Office and other office management tools.
• Male candidates preferred for this role (Indore location).

Additional Requirements:

• Immediate availability for joining.
• Willing to work in a 3rd-party company setup.