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SensorFlow

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4.0

based on 2 Reviews

12 SensorFlow Jobs

Technical Support Executive-Short term project

SensorFlow

4.0

based on 2 Reviews

1-4 years

Kolkata

1 vacancy

Technical Support Executive-Short term project

SensorFlow

posted 4mon ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Customer Support Operations Analytical Chemistry JIRA Troubleshooting

+ 2 more

Job Description

As a crucial part of our team, we are looking for a dedicated and customer-focused Technical Support Representative. This role is instrumental in managing and resolving customer issues through our ticketing system. The ideal candidate will have at least 6 months of experience in a technical support or customer service role, excellent problem-solving skills, strong communication abilities, and a passion for helping customers.

Experience Required : Minimum 6 months in a tech support or customer service role

Key Responsibilities:

Ticket Management:
Categorize, prioritize, and assign tickets to the appropriate teams if necessary.
Ensure all tickets are updated regularly and provide customers with ongoing
status updates

Technical Troubleshooting :

Diagnose and resolve technical issues.
Escalate complex technical problems to higher-level support teams when
required

Interaction with other teams :

Communicate clearly and effectively with customers to understand their technical issues.

Build and maintain positive relationships.

Documentation and Reporting :
Created and updated knowledge base articles to help customers resolve
problems independently.
Generate reports on ticket status, resolution times, and customer feedback.
Continuous Improvement:
Participate in training sessions and stay updated on product knowledge and
technical skills.
Provide input to improve product functionality and customer support
processes.
Collaborate with team members to identify and implement process
improvements.

Qualifications:
Experience : At least 6 months of experience in a technical support or customer service role.
Technical Skills : Basic understanding of the ticketing system.
Communication Skills : Excellent verbal and written communication skills.
Problem-Solving Skills : Strong analytical and problem-solving abilities.
Time Management : Ability to manage multiple tasks and priorities effectively.
Team Player : Collaborative and able to work well with others.

Preferred Qualifications:
Experience with [specific ticketing systems, e.g., Zendesk, Jira, ServiceNow].
Familiarity with the HVAC system is an added advantage.
Technical certifications related to the role.

Employment Type: Full Time, Permanent

Read full job description