Senior Customer Success Manager

Role and Responsibilities:.

As a vital team member, you'll have a multifaceted role, collaborating closely with customers, product development, engineering, AI, and support teams.

Your key responsibilities will include:.

Drive seamless implementation and onboarding, ensuring efficient project management and documentation for effective product adoption.

Cultivate a network of champions within each account through education, coaching, and influential skills.

Manage and exceed customer expectations, taking ownership of requirements and resolving issues.

Serve as a trusted advisor conducting business reviews and advocating for our customers, positioning yourself as a recruitment thought leader.

Enhance product adoption, ensure client retention, and advocate for Sense's global customers.

Conduct product training, deliver engaging presentations, and provide accurate & timely reports.

Provide consultation to clients on industry best practices and process methodology.

Proactively manage contract renewals by identifying renewal opportunities and ensuring renewals are completed on time.

Address customer concerns and negotiate contract terms when necessary.

Act as a crucial liaison between customers and internal teams.

In addition to the above, we encourage you to:.

Take the initiative towards product and process enhancement.

Contribute to the development of courseware and comprehensive documentation.

Become an expert in customer success, recruitment, leveraging your expertise to benefit the team and customers alike.

What We're Seeking:.

3-5 years of experience in Enterprise SaaS Implementation and Account Management.

HR Tech SaaS experience is a definite plus.

Bachelor's Degree in Computer Science or relevant experience along with Business Education is preferred.

Exceptional communication and articulation skills, encompassing active listening, verbal, written, and interpersonal abilities.

A personable and agile personality, facilitating strong client relationships.

A strong sense of urgency and empathy, coupled with sound technical aptitude.

Experience in a fast-paced SaaS startup environment, adept at managing multiple tasks and thriving in pressure situations.

Proficient in Excel/Google Sheets, JIRA, and PowerPoint, with strong analytical capabilities.

Comfortable discussing technology and handling technical inquiries.

Additional Information.

Perks & Benefits.

Medical insurance for employees and dependents.

Quarterly Professional Development allowance.

Company Wellness Days (On months without holidays, you are still given a 3-day weekend).

Equity.

Join us at Sense and be part of a dynamic, innovative team reshaping the future of recruitment.

Your skills and passion will contribute to building something extraordinary.

Are you ready to make a difference and help us create the next unicornApply now and let's embark on this exciting journey together!.